Question 1

How can I contact LATAM Airlines customer service?

Accepted Answer

You can contact LATAM Airlines customer service through various channels. For phone support, specific numbers are available for different countries, often listed on the official LATAM Airlines website under the 'Contact Us' or 'Help Center' sections. Additionally, LATAM offers a Help Center online for frequently asked questions and self-service options, and a WhatsApp contact for some regions.

Question 2

What is LATAM Airlines' refund policy?

Accepted Answer

LATAM Airlines allows refunds for tickets purchased with refundable fare types, including those explicitly marked as refundable or higher-tier fare options. You may receive a full refund for unused portions of the ticket if you meet the airline's terms and conditions. Refunds for unused additional services like pre-purchased baggage or seat upgrades are also possible if the associated flight was canceled or unused for valid reasons. Passengers on flights originating from the EU may request a full refund if a delay exceeds 5 hours.

Question 3

What are the baggage allowances for LATAM Airlines flights?

Accepted Answer

Baggage allowances vary based on your fare type and cabin class. Generally, economy class passengers can carry one carry-on bag (max 55x35x25 cm, 12 kg) and a small personal item (max 45x35x20 cm). Premium Economy and Premium Business passengers may have a higher carry-on weight limit (16 kg). Checked baggage allowance also depends on the fare, with some basic fares not including free checked bags. Standard checked bags typically have a maximum weight of 23 kg (51 lb) and a maximum linear dimension of 158 cm (62.2 in). Excess baggage fees apply for overweight or oversized items, and it's often cheaper to purchase additional baggage online in advance.

Question 4

How can I change or cancel my LATAM Airlines flight?

Accepted Answer

You can typically manage changes and cancellations through the 'My Trips' section on the LATAM Airlines website or mobile app. The ability to change or cancel depends on your ticket's fare rules and conditions. For cancellations, some tickets may only be cancellable within a specific timeframe on the same day of purchase, usually with a minimum of 3 hours after issuance and before check-in. Penalties or restrictions may apply for changes or cancellations, especially if not done before the departure of the first flight.

Question 5

What is the check-in process for LATAM Airlines?

Accepted Answer

LATAM Airlines offers an automatic check-in process for many flights. However, if you have an international flight or purchased your tickets through a travel agency, you might need to complete the check-in process manually by filling in your information starting 48 hours before the flight. You can check in using the official LATAM Airlines website or their mobile app by logging in with your booking reference and last name. Online check-in is generally available from 48 hours up to 90 minutes before departure.

Question 6

How does the LATAM Pass frequent flyer program work?

Accepted Answer

LATAM Pass is LATAM Airlines' frequent flyer program, allowing members to earn miles on flights and purchases with associated partners. These miles can then be redeemed for airline tickets, cabin upgrades, hotel stays, car rentals, and other products and services. The program offers various Elite categories with benefits such as premium boarding, lounge access, additional baggage allowance, and the ability to reschedule flights.

Question 7

What are the rules for traveling with liquids in carry-on baggage on international flights?

Accepted Answer

On international flights with LATAM Airlines, you can bring liquids, aerosols, and gels in containers that are 100 ml (3.4 oz) or less per item. These containers must be placed inside a single transparent, re-sealable plastic bag of up to 1 liter (34 oz) capacity. Each passenger is allowed to bring only one such bag. It is recommended to transport all liquid containers in your checked baggage to avoid security restrictions.

Question 8

How can I get assistance for special needs or travel with pets?

Accepted Answer

LATAM Airlines provides assistance for passengers with special needs, including those requiring mobility support, specific dietary requirements, or traveling with children. Information regarding these services can be found in the 'Special Needs' section of their Help Center. For traveling with pets, specific rules and requirements apply, which are detailed in the 'Travel with Pets' section of the Help Center. It is advisable to review this information in advance to ensure all necessary conditions are met.

Question 9

How can I call Lan Airlines customer service from another country?

Accepted Answer

If you need to call Lan Airlines from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
Argentina	+54 11 5032 0184 Call now
Argentina (from outside the country)	+54 11 5199 1441 Call now
Argentina (Toll-Free)	08003459410 Call now
Aruba	+56 2 2579 8832 Call now
Australia	+61 1800 126 038 Call now
Bolivia	+51 1 2138248 Call now
Bolivia (from inside the country)	+591 5 0153985 Call now
Bolivia (from outside the country)	+56 2 2579 8835 Call now
Brazil	+55 11 4002 5700 Call now
Brazil (from outside the country)	+55 11 2820 4816 Call now
Brazil (Toll-Free)	08000555500 Call now
Chile	+56 2 2579 8990 Call now
Chile (from inside the country)	+60 05262000 Call now
Colombia	+57 17452020 Call now
Colombia (Bogota/Cell/from outside the country)	+57 601 5185800 Call now
Colombia (outside Bogota)	018000949490 Call now
Cuba	+1 703 621 7414 Call now
Dominican Republic	+1 829 954 4064 Call now
Ecuador	+593 2 342 9700 Call now +593 2 399 2601 Call now
France	+33 1 85 14 87 25 Call now
Germany (Toll-Free)	08006270976 Call now Mon-Fri 9am-7pm
Italy	+49 69 86799099 Call now
Mexico	+1 800 272 0330 Call now
New Zealand	+56 2 2579 8837 Call now
Paraguay	+595 21 451 535 Call now
Peru	+51 1 2138200 Call now
Rest of Europe	+33 1 85 14 80 32 Call now
Rupublica Dominicana	+1 829 956 9765 Call now
South Africe	+27 11 844 6163 Call now
Spain	+34 912 15 80 94 Call now
Spain (from outside the country)	+56 2 2579 8965 Call now
Spain (Toll-Free)	+34 800 000 304 Call now
Tahiti	+33 1 85 14 81 55 Call now
UK	+44 800 026 0728 Call now
Uruguay (from inside the country)	00040190223 Call now
Urugvay	+56 2 2579 8964 Call now
USA	+1 866 435 9526 Call now
Toll-Free Number
Canada	+1 888 235 9826 Call now

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