Question 1

What payment methods are accepted by Air Côte d'Ivoire?

Accepted Answer

Air Côte d'Ivoire accepts payments in cash, by credit card (Visa and Mastercard), and Mobile Money.

Question 2

Can I transfer my ticket to another person?

Accepted Answer

No, tickets are personal and cannot be transferred to a third party.

Question 3

Can I get a refund for my ticket if I can no longer travel?

Accepted Answer

Yes, you can request a refund if the fare conditions of your ticket allow it.

Question 4

Are service charges refundable?

Accepted Answer

No, service charges are non-refundable.

Question 5

Can I check in online for Air Côte d'Ivoire flights?

Accepted Answer

Yes, online check-in is available on the Air Côte d'Ivoire mobile application and website from 24 hours to 3 hours before the flight.

Question 6

What are the allowed dimensions for cabin baggage?

Accepted Answer

Cabin baggage must not exceed 56 cm in length, 45 cm in depth, and 25 cm in width.

Question 7

Can my child travel unaccompanied?

Accepted Answer

Yes, Air Côte d'Ivoire offers an assistance service for unaccompanied children aged 4 years and older.

Question 8

What is the check-in deadline for flights?

Accepted Answer

The check-in deadline for regional flights is 1 hour before the flight, and for long-haul flights, it is 1 hour 30 minutes before the flight.

Question 9

Are pets accepted on board?

Accepted Answer

Yes, you can travel with your pet, but you must inform the airline at the time of booking to ensure all necessary requirements are met.

Question 10

How do I make a claim for missing or damaged baggage?

Accepted Answer

You should contact Air Côte d'Ivoire to make a claim for missing or damaged baggage.

Question 11

How can I call Air Cote d Ivoire customer service from another country?

Accepted Answer

If you need to call Air Cote d Ivoire from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Airport Agency
Félix Houphouët Boigny Airport Agency	+225 05 66 29 2814 Call now +225 27 21 7 50075 Call now
Baggage Services
Baggage Inquiries	22520251051 Call now
Cargo
Freight Service	+225 07 48 66 0944 Call now +225 07 59 70 0008 Call now +225 27 21 7 50072 Call now
Customer Service
Central Agency	+225 07 78 11 6977 Call now +225 27 20 2 51030 Call now
Fidelisation / General Customer Service
General Customer Service	22520251030 Call now Monday to Friday 8:30 AM to 5:30 PM, Saturday 8:30 AM to 12:30 PM
General Info
General Info	+225 27 21 7 50055 Call now
sMiles Program
sMiles Customer Service	+225 27 21 7 52331 Call now Monday to Friday, 8:30 AM to 12:30 PM and 1:30 PM to 5:30 PM +225 27 21 7 52332 Call now Monday to Friday, 8:30 AM to 12:30 PM and 1:30 PM to 5:30 PM

Air Cote d Ivoire Customer Service Phone Number & Contact Information

How to Contact Air Cote d Ivoire

Air Cote d Ivoire Customer Service Phone Numbers

Air Cote d Ivoire Customer Service FAQ