Question 1

How can I contact Lao Airlines customer service?

Accepted Answer

For general inquiries and reservations within Laos, you can call the hotline at 1626 or +85621510040. For online booking support, changes, or refund requests, you can email onlinebooking@laoairlines.com or mbqv@laoairlines.com. International contact numbers are also available for specific regions like Canada, the UK, and the US.

Question 2

What is Lao Airlines' policy for canceling a flight reservation?

Accepted Answer

If tickets have not yet been issued, reservations can be canceled without charge by notifying Lao Airlines via email. If the ticket has already been issued, a cancellation charge of 50 USD will be deducted from the refunded amount. For bookings made online or via the mobile app, email onlinebooking@laoairlines.com or mbqv@laoairlines.com to request a cancellation. If you booked through a travel agency, you must contact them directly.

Question 3

How do I request a refund for a canceled ticket?

Accepted Answer

For bookings made on laoairlines.com or the Lao Airlines mobile app, you should send an email to onlinebooking@laoairlines.com or mbqv@laoairlines.com to request a refund. If you are in Laos, you can also call 1626 or visit a ticketing office. Refunds for credit/debit card payments typically take 4-6 weeks to process. Note that not all fares are refundable, so it's important to check the fare rules.

Question 4

What is Lao Airlines' baggage allowance for carry-on and checked luggage?

Accepted Answer

For carry-on baggage, Economy Class passengers are generally allowed one piece with a maximum weight of 7 kg and dimensions not exceeding 115 cm (30 cm x 60 cm x 18 cm). For checked baggage, the allowance varies by fare type; Economy Class typically allows up to 20 kg, while Business Class allows up to 30 kg. Specific routes, such as Luang Namtha-Vientiane and Oudomsay-Vientiane, may have different maximum weight allowances for both carry-on and checked baggage.

Question 5

What should I do if my baggage is lost or damaged?

Accepted Answer

If your baggage is damaged or lost during your trip, you should immediately go to the airport's Lost & Found counter to file an official complaint by filling out a 'Damage Property Report' (DPR) or a 'Property Irregularity Report' (PIR). For delayed baggage, contact the Baggage Lost & Found office or a Lao Airlines airport office for status updates within the first 5 days. If the baggage is still not returned after 5 days, you should send detailed documentation, including a list of contents, air ticket, baggage receipts, and the original PIR, for a more exhaustive search.

Question 6

How do I check in for my Lao Airlines flight?

Accepted Answer

At check-in, you need to present a form of identification or the booking confirmation provided when purchasing your ticket. It is recommended to carry a copy of your e-ticket receipt. Online check-in is available up to 36 hours before your flight.

Question 7

Are e-tickets available for all destinations?

Accepted Answer

Yes, e-tickets are available for all Lao Airlines destinations. However, if your journey includes flights operated by another airline, you might still be issued a paper ticket depending on that airline's e-ticket capabilities. An e-ticket is an electronically issued passenger ticket stored in the airline's computer system.

Question 8

What are the check-in deadlines for Lao Airlines flights?

Accepted Answer

Passengers must check in at least 2 hours prior to the scheduled departure time for international flights and at least 1 hour and 30 minutes before the scheduled departure time for domestic flights. Failure to check in by these deadlines may result in being unable to travel on the flight.

Question 9

What credit cards does Lao Airlines accept for online payments?

Accepted Answer

Lao Airlines accepts Visa Card and Master Card for online payments. If you encounter issues with payment, ensure your credit card is 3D secured (e.g., Verified by Visa, SecureCode) and try again, or contact your credit card bank.

Question 10

Can I modify my flight reservation?

Accepted Answer

Yes, depending on seat availability, reservations can be modified. If tickets have not been issued, modifications can be made without fees. Once a ticket is issued, administrative charges apply for certain changes: 50 US$ for each name change and 50 US$ for a sector change (plus any fare difference). Date changes are typically free.

Question 11

How can I call Lao Airlines customer service from another country?

Accepted Answer

If you need to call Lao Airlines from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Canada Reservations
Reservations	+1 855 936 5656 Call now
Customer Service
Airport Office Luang Prabang (LPQ)	+856 71 212 173 Call now
Customer Service	+856 21 205 154 Call now
Londford, UK	+44 844 482 1670 Call now
Luang Namtha (LXG) Town Office	+856 86 212 072 Call now
Luang Prabang (LPQ) Town Office	+856 71 212 172 Call now
Pakse (PKZ)	+856 31 212 252 Call now
Savannakhet (ZVK)	+856 41 212 140 Call now
Direct line	+856 21 510 040 Call now
Wattay Domestic Airport	+856 21 513 032 Call now
Wattay International Airport	+856 21 513 146 Call now
Xiengkhouang (XKH) Airport Office	+856 61 312 177 Call now
Xiengkhouang (XKH) Town Office	+856 61 312 027 Call now
Malaysia GSSA
Direct line	+60 3 2141 2701 Call now
Phnom Penh Office
Direct line	+855 23 216 563 Call now +855 23 222 956 Call now
Taipei Office
Direct line	+886 2 2541 3366 Call now
UK Reservations
Reservations	+44 20 7660 6030 Call now
US Reservations
Reservations	+1 855 936 5656 Call now

Lao Airlines Customer Service Number, Support Phone & Contact Info

About Lao Airlines & Customer Service

Lao Airlines's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)