Question 1

How can I get general information about Imam Khomeini Airport City (IKAC)?

Accepted Answer

For immediate general information regarding Imam Khomeini Airport City, you can contact the Information Service Phone at +98215100111, +98215100114, or +98215100118. These lines provide updates on various airport services.

Question 2

What should I do if I lose an item at Imam Khomeini Airport?

Accepted Answer

If you lose an item within the airport terminal, security checkpoints, or parking areas, you should contact the Airport Lost and Found office at +982151007483. For items lost in public areas, you can also contact the Airport Police at +982151007328. If the item was lost on an aircraft, please contact your airline directly.

Question 3

How can I get real-time flight information for arrivals and departures at IKAC?

Accepted Answer

You can obtain real-time flight information for Imam Khomeini International Airport by calling the Flight Information Hotline at +9896330. Additionally, staff at in-person flight information units are available 24/7 in the terminals to assist passengers.

Question 4

What are the transportation options from Imam Khomeini Airport to Tehran city center?

Accepted Answer

Several transportation options are available. The Tehran Metro Line 1 (Red Line) connects the airport to the city center; you'll need to transfer at Shahed – Bagher Shahr station to a special branch line for the airport. Taxis are also readily available outside the arrival terminal, offering fixed rates to different zones in Tehran. Car rental services, such as Europcar, can also be arranged.

Question 5

Are there parking facilities available at Imam Khomeini Airport, and how do they work?

Accepted Answer

Yes, Imam Khomeini Airport offers five parking areas with a total capacity of over 13,000 vehicles for both short-term and long-term needs. Multi-story parking (Parking 1) is closest to Terminal 1 for short stays, while unroofed parking lots (Parking 3 & 4) are recommended for longer durations. Shuttle services connect some parking areas to the passenger terminal.

Question 6

Can I obtain a visa on arrival at Imam Khomeini Airport?

Accepted Answer

For eligible nationalities, it is possible to obtain a visa upon arrival at Imam Khomeini Airport. Before reaching passport control, follow the 'Visa' sign to the visa office. The process typically takes between 30 minutes to 2 hours, depending on congestion. It is recommended to have cash in a major foreign currency (preferably Euro) for visa and insurance fees, as foreign bank cards are not widely accepted in Iran.

Question 7

Where can I exchange currency at Imam Khomeini Airport?

Accepted Answer

Imam Khomeini International Airport has exchange offices located in the entrance and exit halls of the passenger terminal. These offices provide banking and foreign exchange services. It is advisable for tourists to exchange a sufficient amount of money for at least one day upon arrival, as credit cards are not widely accepted in Iran.

Question 8

Are there facilities for passengers with disabilities at IKAC?

Accepted Answer

Yes, the terminal at Imam Khomeini International Airport is equipped with lifts and disabled toilets to assist passengers with disabilities. Passengers requiring wheelchair assistance or other special accommodations should inform their airline prior to travel to ensure arrangements can be made.

Question 9

How can I file a complaint or provide feedback to Imam Khomeini Airport City?

Accepted Answer

You can contact the Complaints & Correspondence Portal Call Center at +982151006666. Additionally, the official website (ikac.ir) often provides an online complaints portal or email address (csr@ikac.ir) for feedback and correspondence.

Question 10

How can I call Imam Khomeini Airport City customer service from another country?

Accepted Answer

If you need to call Imam Khomeini Airport City from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Complaints & Correspondence
Call Center	+98 21 5100 6666 Call now
Customer Service
Airpot security	+98 21 5100 6030 Call now
Arrival terminal office	+98 21 5100 7212 Call now
Departure terminal office	+98 21 5100 7414 Call now
Passport police	+98 21 5100 7331 Call now
Direct line	+98 21 5100 7199 Call now
Information Service
General Information	98215100111 Call now 98215100114 Call now 98215100118 Call now
Lost and Found
Airport Police (Lost & Found)	+98 21 5100 7328 Call now
Lost and Found Office	+98 21 5100 7483 Call now

Imam Khomeini Airport City Customer Service Number, Support Phone & Contact Info

About Imam Khomeini Airport City & Customer Service

Imam Khomeini Airport City's Customer Service Phone Numbers

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