Question 1

How can I contact Atlantic Airways Customer Service?

Accepted Answer

You can contact Atlantic Airways Customer Service by calling +298 34 10 00. For booking or travel-related questions, you can also email booking@atlantic.fo.

Question 2

What is the baggage allowance for LOW tickets?

Accepted Answer

For LOW tickets, adults and children (2-11 years old) can check in one piece of baggage weighing up to 23 kg and bring one cabin bag weighing a maximum of 8 kg. Infants without a seat can also check in one piece of baggage up to 23 kg.

Question 3

How much does extra luggage cost?

Accepted Answer

An extra piece of luggage (up to 23 kg) costs DKK 249 when booked online up to three hours before departure, or DKK 350 if checked in at the airport. A heavy bag (23.1 - 32 kg) incurs an additional fee of DKK 250.

Question 4

What should I do if my luggage is lost or damaged?

Accepted Answer

If your luggage is lost or damaged, you need to fill out a form. Contact the Atlantic Airways office if you are in the Faroe Islands, or one of their international partners if you are abroad. If your luggage was damaged, you should also contact your travel insurance company.

Question 5

Can I get a refund for my ticket?

Accepted Answer

LOW tickets are generally non-refundable, but Atlantic Airways offers a 24-hour money-back guarantee for tickets purchased on atlantic.fo or through Customer Service, provided the cancellation is at least three hours before departure. Taxes on unused tickets are refundable, and after 24 hours, refunds are subject to service charges. Flex and Flex Plus tickets are refundable outside the 24-hour window, subject to cancellation fees.

Question 6

What is the 24-hour cancellation policy?

Accepted Answer

You can cancel your booking within 24 hours of purchase for a 100% refund without a cancellation fee, provided the flight booking is made 7 days or more before the scheduled departure.

Question 7

What happens if I miss my flight (no-show)?

Accepted Answer

If you have a LOW or FLEX ticket and fail to show up for your scheduled departure, that part of your journey and any connecting flights within the same ticket number will be lost. For FLEX+ tickets, you may be able to get a reimbursement or use the ticket within one year, but connecting flights will still be forfeited.

Question 8

Can I change my LOW ticket?

Accepted Answer

Yes, date and destination changes for a LOW ticket cost 500 DKK plus any possible price difference. A name change on the ticket will incur a charge of 600 DKK.

Question 9

Why is it cheaper to book online than through Customer Service?

Accepted Answer

When you book a ticket by calling or emailing Customer Service, a surcharge is added to the ticket price because a staff member processes the booking. Booking online avoids this service fee.

Question 10

What should I do if I didn't receive my booking confirmation?

Accepted Answer

First, check your spam folder. If you still cannot find it, you can request a new booking confirmation by entering your booking number and last name under the "Change ticket" tab on atlantic.fo, or by contacting Customer Service at +298 34 10 00 or booking@atlantic.fo.

Question 11

How can I call Atlantic Airways customer service from another country?

Accepted Answer

If you need to call Atlantic Airways from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

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