Question 1

How can I contact IndiGo customer service?

Accepted Answer

IndiGo offers multiple contact channels. For general inquiries and support within India, you can call +91-124-6173838 or +91-124-4973838. Customers in the United States can use the toll-free number +1-877-606-2560. WhatsApp support is also available by sending 'HELLO 6E' to +91-7428081281. For email inquiries, you can reach customer.relations@goindigo.in.

Question 2

What is IndiGo's policy on flight cancellations and refunds?

Accepted Answer

IndiGo allows cancellations and refunds, although fees may apply depending on the fare type and the timing of the cancellation. For domestic flights, changes or cancellations must be made at least 3 hours prior to departure, and for international flights, at least 4 hours prior. If a booking is cancelled within 24 hours of creation and the flight departure is not less than 7 days away, IndiGo does not retain change or cancellation fees. Refunds for cancelled tickets are processed after deducting applicable fees and typically take up to 7 working days for card payments.

Question 3

How can I request special assistance, such as a wheelchair, for my flight?

Accepted Answer

IndiGo provides wheelchair and mobility support for passengers with special needs. It is recommended to request this service at least 48 hours before your scheduled departure by contacting their call center at +91-124-6173838 or +91-124-4973838. For direct wheelchair service requests from the USA, you can call +1-844-523-8011. This service is generally provided at no extra charge when arranged in advance.

Question 4

What are the baggage allowances for IndiGo flights?

Accepted Answer

IndiGo has specific cabin and checked baggage allowances. Typically, cabin baggage is limited to 7 kg. Checked baggage has weight restrictions, and extra charges apply for excess weight. Detailed information on baggage allowances and associated fees can be found on the IndiGo website or by contacting customer service.

Question 5

How do I track the status of my refund?

Accepted Answer

You can track the status of your refund by visiting the refund portal on the IndiGo website. You will need to enter your PNR (booking reference number) and the email or last name used for the booking. Refunds usually take 7-10 working days for card payments and up to 30 days for other methods.

Question 6

Can I make changes to my flight booking online?

Accepted Answer

Yes, you can make changes to your flight booking online through the IndiGo website or mobile app. This includes modifying reservations, checking in, and accessing other services. Changes or cancellations may incur fees depending on the fare type and the time remaining until departure.

Question 7

How can I update my personal details or retrieve a forgotten password for my IndiGo account?

Accepted Answer

You can log in to your IndiGo account on their homepage. If you forget your password, you can use the 'forgot password' option to reset it using your registered mobile number or email ID. For support in updating personal details related to your IndiGo BluChip Membership, you can contact the BluChip Member Support Team at +91-124-6173838 or +91-124-4973838.

Question 8

What is the IndiGo BluChip Loyalty Program?

Accepted Answer

IndiGo BluChip is IndiGo's loyalty and rewards program, which replaced the previous 6E Rewards program. Members earn BluChips for every INR 100 spent on IndiGo flights and select add-ons, with bonus BluChips for higher tiers and direct bookings. These BluChips can be redeemed for future IndiGo flights and have lifetime validity as long as the program account is active.

Question 9

How can I check in for my IndiGo flight?

Accepted Answer

IndiGo offers several check-in options, including web check-in on their website, using the IndiGo mobile app, or at airport kiosks. It is recommended to check in on time and reach the boarding gate at least 25 minutes before departure for domestic flights.

Question 10

What should I do if my baggage is lost or mishandled?

Accepted Answer

For baggage-related queries, including tracking or reporting lost baggage, you can contact IndiGo's customer care numbers, such as +91-124-6173838 or +91-124-4973838. Detailed procedures and contact information for lost or mishandled baggage can also be found on the official IndiGo website.

Question 11

How can I call IndiGo customer service from another country?

Accepted Answer

If you need to call IndiGo from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
India	+91 124 497 3838 Call now +91 124 617 3838 Call now +91 99103 83838 Call now
WhatsApp	+1 706 514 5858 Call now +91 74280 81281 Call now
Headquarters
Headquarters	+91 124 435 2500 Call now
Sales/ Reservations
Bangladesh	+880 1711 409704 Call now
China	+86 138 8087 5390 Call now
Isreal	+972 3 795 2133 Call now
Japan	+81 3 6240 0417 Call now
Kuwait	+965 2226 0250 Call now
Qatar	+974 4036 7777 Call now
Sri Lanka	+94 117 711 510 Call now
Thailand	+66 2 105 4767 Call now
UAE	+971 4 321 6900 Call now
Sales/Reservations
Australia	+61 2 9286 8952 Call now
Bahrain	+973 1720 0001 Call now
Cambodia	+855 92 126 333 Call now
Canada	+1 877 277 8183 Call now
China	+86 20 8352 6707 Call now
Egypt	+20 10 66619131 Call now
Hong Kong	+852 2830 4803 Call now
Indonesia	+62 21 50207798 Call now
Kenya	+254 111 055040 Call now
Malaysia	+60 3 2145 8533 Call now
Maldives	+960 300 6622 Call now
Tanzania	+254 769 000666 Call now
Special Assistance
United States (Wheelchair Service)	+1 844 523 8011 Call now
Toll-Free Number
United States	+1 877 606 2560 Call now

IndiGo Customer Service Number, Support Phone & Contact Info

About IndiGo & Customer Service

IndiGo's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)