Question 1

How can I contact JetSMART Chile customer service?

Accepted Answer

JetSMART Chile offers customer service through its Contact Center at 600 600 1311, which operates 24/7. For general inquiries, suggestions, claims, or complaints, you can also use the contact form available on their official website. For specific needs such as special assistance or detailed questions about frequent flyer programs and booking modifications, you can call +56 800 002 119.

Question 2

What are the baggage policies for JetSMART Chile flights?

Accepted Answer

JetSMART's basic fare includes one personal item (e.g., a handbag or small backpack) that must fit under the seat in front of you, with maximum dimensions of 45x35x25 cm and a weight limit of 10 kg. Additional baggage options, such as carry-on baggage (up to 10 kg, 55x35x25 cm) and checked baggage (up to 23 kg, 158 linear cm), are available for an extra fee. Oversized baggage (up to 23 kg, 158-230 linear cm) and excess weight (up to 32 kg) will also incur additional charges.

Question 3

How can I change or cancel my JetSMART Chile flight?

Accepted Answer

Changes to the date, time, or route of your flight are generally permitted up to one hour before departure through the Contact Center, subject to a fee and any applicable fare difference. These changes are applied per passenger and per flight segment. If your flight has been affected by a rescheduling or cancellation initiated by the airline, you may be able to change your date at no additional cost. For voluntary cancellations, you might be able to cancel your purchase within 48 hours of booking for a full refund, provided the flight departure is at least 7 days away.

Question 4

What is JetSMART Chile's refund policy?

Accepted Answer

Typically, JetSMART tickets and optional services are non-refundable, with the exception of boarding fees and taxes, which can be refunded if you do not travel. However, if you cancel your booking within 48 hours of purchase for a flight scheduled at least 7 days in advance, you are entitled to a full refund. In cases where JetSMART cancels or significantly reschedules a flight, passengers may be offered a refund to the original payment method or a 100% Gift Card refund.

Question 5

How far in advance should I arrive at the airport for a JetSMART Chile flight?

Accepted Answer

JetSMART recommends arriving at the airport 2 hours before departure for domestic flights and 3 hours before departure for international flights. Check-in counters close 50 minutes before domestic flights and 70 minutes before international flights. The boarding gate closes 20 minutes before the scheduled departure time for both domestic and international flights.

Question 6

Can I travel with a pet on JetSMART Chile flights?

Accepted Answer

Yes, JetSMART allows small pets to travel in the cabin, provided they meet specific conditions and an additional fee is paid. The pet, along with its carrier, must not exceed 10 kg in total weight. The carrier must be waterproof, have adequate ventilation, and be able to fit under the seat in front of you. This service can be added during the booking process, after purchase, or by contacting the Call Center up to 48 hours before your flight.

Question 7

How do I check in for my JetSMART Chile flight?

Accepted Answer

You can check in online via the JetSMART website or mobile app, typically starting 72 hours before your flight's scheduled departure. Online check-in allows you to select your seat and receive your boarding pass digitally. Alternatively, you can check in at the airport counters.

Question 8

What should I do if my baggage is damaged or lost?

Accepted Answer

JetSMART assesses damage to baggage that affects its functionality and is attributable to transportation, such as tears, broken wheels, or main zipper malfunctions. Cosmetic damage or normal wear and tear are not covered. Each case is reviewed by a technical team to determine if the damage is related to the airline's transport. For claims, it is advisable to use the contact form available on their website.

Question 9

How can I get a refund for boarding fees if I don't travel?

Accepted Answer

Even if your ticket is non-refundable, you are entitled to a refund of the boarding fees and taxes if you do not take your flight. You can typically request this refund through the 'Cambios y Devoluciones' (Changes and Refunds) section on the JetSMART website.

Question 10

How can I call JetSMART Chile customer service from another country?

Accepted Answer

If you need to call JetSMART Chile from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service (Chile, Head Office)
Customer Service	+60 06001311 Call now
Santiago Airport Office
Airport Office	+56 9 6630 2489 Call now 24hrs
Special Assistance & Specific Inquiries (Chile)
Customer Service	+56 800 002 119 Call now

JetSMART Chile Customer Service Number, Support Phone & Contact Info

About JetSMART Chile & Customer Service

JetSMART Chile's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)