Question 1

How can I contact Royal Jordanian Airlines customer service?

Accepted Answer

You can reach Royal Jordanian's customer service and call center 24/7 by calling +96265100000. For general inquiries and feedback, you can also send an email to customer.services@rj.com.

Question 2

What is the process for requesting a refund for a Royal Jordanian ticket?

Accepted Answer

Refunds for eligible tickets purchased through the Royal Jordanian Call Center can be requested by emailing rjcc.sales@rj.com. For tickets bought via the website, email ibesupport@rj.com. Refunds for credit card purchases are typically processed within seven business days, while cash or check purchases may take up to twenty business days after all required documents are received.

Question 3

What should I do if my baggage is delayed, lost, or damaged?

Accepted Answer

If your checked baggage does not arrive, you should file a report at the Baggage Services Counter in the Arrival Hall before customs clearance. Royal Jordanian will make efforts to locate and deliver your bags. You can also use their luggage tracking application to check the status of your lost luggage.

Question 4

What are the baggage allowance rules for Royal Jordanian flights?

Accepted Answer

Baggage allowance varies by class and route. Generally, Economy Class passengers are allowed one carry-on bag up to 7 kg and checked baggage between 23-30 kg. Crown Class passengers can carry two carry-on bags up to 7 kg each and check in two pieces of luggage, each up to 32 kg.

Question 5

How can I check in for my Royal Jordanian flight?

Accepted Answer

Royal Jordanian offers several check-in options: online check-in (available 24 to 4 hours before departure via their website), mobile check-in (using the Royal Jordanian app), airport check-in (at the counter no later than 3 hours before departure), and city check-in (exclusive to passengers flying out of Amman at the City Terminal).

Question 6

How can I request special assistance for my flight?

Accepted Answer

You can request special assistance when making your reservation through your travel agent or Royal Jordanian offices. If you booked online, you can arrange special assistance by contacting Royal Jordanian offices. Their customer service and call center are available 24/7 to assist passengers with special needs.

Question 7

How can Royal Club Platinum Hawk members contact Royal Jordanian?

Accepted Answer

Platinum Hawk members have access to an exclusive 24/7 Call Center Hotline at +96265202422 for their requests and inquiries, including guaranteed seat benefits.

Question 8

What is Royal Jordanian's policy on flight cancellations and delays?

Accepted Answer

Royal Jordanian aims to provide timely and complete information regarding delays, cancellations, or diversions. They will attempt to contact passengers via the contact information provided in their reservation at least one hour before departure if an event is known. Information is also available on their website and through their telephone reservation system.

Question 9

How can I provide feedback or file a complaint with Royal Jordanian?

Accepted Answer

You can provide feedback or file a complaint through their dedicated feedback portal (feedback.rj.com), by emailing customer.services@rj.com, or by calling their customer service at +96265100000. Royal Jordanian acknowledges written complaints within 30 days and provides a substantive response within 60 days.

Question 10

How can I call Royal Jordanian Airlines customer service from another country?

Accepted Answer

If you need to call Royal Jordanian Airlines from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
Customer Service	+962 6 510 0000 Call now
Customer Service & Special Assistance
Customer Service & Special Assistance	+962 7 9200 0555 Call now 24/7
Royal Club Platinum Hawk Members Hotline
Platinum Hawk Members Hotline	+962 6 520 2422 Call now 24/7

Royal Jordanian Airlines Customer Service Number, Support Phone & Contact Info

About Royal Jordanian Airlines & Customer Service

Royal Jordanian Airlines's Customer Service Phone Numbers

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