Question 1

How can I contact Aeromexico customer service?

Accepted Answer

You can contact Aeromexico customer service via phone, chat, or Facebook Messenger. For sales inquiries, you can call or chat. For general client service, there are specific contact options. Aeromexico Rewards members also have dedicated contact channels. The toll-free number for the U.S. and Canada is 1-800-237-6639, and for Mexico, it is (55) 5133 4000.

Question 2

What is Aeromexico's refund policy for canceled flights?

Accepted Answer

If Aeromexico cancels a flight or makes substantial changes to your itinerary, you are generally entitled to a full refund, even for non-refundable tickets. Refunds to the original payment method are processed by Aeromexico immediately, with bank processing times varying. An electronic voucher (EMD) may also be offered as an alternative.

Question 3

How can I manage my Aeromexico flight booking online?

Accepted Answer

You can manage your Aeromexico flight booking by visiting the 'Manage Your Trip' or 'My Trips' section on the official Aeromexico website or mobile app. Here, you can view your reservation, make changes to your flight, add extra services, and cancel flights.

Question 4

What is Aeromexico's baggage allowance for carry-on and checked bags?

Accepted Answer

Aeromexico allows one carry-on bag and one personal item. The combined weight for these items typically should not exceed 10 kg (22 lbs) for Basic fares, and up to 15 kg (33 lbs) for Classic, AM Plus, and Clase Premier fares on domestic flights. Checked baggage allowance varies by fare type, route, and cabin class. For domestic flights, Economy Class passengers are generally allowed one piece up to 25 kg (55 lbs). For international flights, Economy Class passengers are typically allowed one piece up to 23 kg (50 lbs). Maximum linear dimensions for checked bags are usually 158 cm (62 inches).

Question 5

Can I change my Aeromexico flight?

Accepted Answer

Yes, you can change your Aeromexico flight. Fees and fare differences may apply, depending on your fare type and the route. For flights from the United States to Mexico, the first change for modifications to flight, date, time, or destination might be free. All changes are subject to availability.

Question 6

What is the policy for flight cancellations by the passenger?

Accepted Answer

Aeromexico's cancellation policy varies based on the ticket type and associated fare rules. Refundable tickets generally allow cancellations with a full refund within a specified timeframe, though fees may apply if canceled closer to the flight date. Non-refundable tickets may incur a penalty fee or result in a travel credit for future use.

Question 7

How do Aeromexico Rewards (formerly Club Premier) points work?

Accepted Answer

Aeromexico Rewards is the airline's frequent flyer program. Members earn points by flying with Aeromexico, Aeromexico Connect, and SkyTeam partner airlines, as well as through co-branded credit cards and other loyalty partners. Points can be redeemed for flights, upgrades to Clase Premier, hotels, car rentals, or merchandise. Points expire after 24 months of account inactivity.

Question 8

What happens if I miss my flight (no-show)?

Accepted Answer

If you miss a flight without prior notification to Aeromexico, your booking for all remaining flights in the itinerary may be canceled, with the exception of flights involving segments in Brazil. No-show charges specifically apply to flights that include segments on Brazilian routes.

Question 9

How can I call Aeromexico Airlines customer service from another country?

Accepted Answer

If you need to call Aeromexico Airlines from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
Australia	+61 2 8644 1883 Call now +61 1300 659 021 Call now
Sales/ Reservations
Argentina	+54 800 888 2276 Call now
Brazil	+55 800 891 7512 Call now
Chile	+56 2 2599 4378 Call now
China	+86 21 6466 8099 Call now
Colombia	+57 1 800 9520533 Call now
Cuba	+53 7 8309528 Call now +53 7 8316015 Call now
Ecuador	+593 1800 000 227 Call now
El Salvador	+503 800 6105 Call now
France	+33 800 91 67 54 Call now
Guatemala	+1 800 835 0269 Call now
Ireland	+353 1800 855 474 Call now
Japan	+81 3 5293 5945 Call now
Mexico	+52 55 5133 4000 Call now
Netherlands	+31 800 0224008 Call now
Nicaragua	+1 800 226 0294 Call now
Peru	+51 800 53407 Call now
South Korea	+82 2 754 6336 Call now
Spain	+34 900 995 282 Call now
United Kingdom	+44 800 977 5533 Call now
US and Canada Agencies	+1 877 262 0455 Call now
US and Canada AM Contigo	+1 855 332 1455 Call now
US and Canada Groups	+1 800 800 9999 Call now
USA & Mexico	+1 800 426 9000 Call now
Venezuela	+58 800 1627351 Call now
Toll-Free Number
Toll-Free Number	+1 800 237 6639 Call now

Aeromexico Airlines Customer Service Number, Support Phone & Contact Info

About Aeromexico Airlines & Customer Service

Aeromexico Airlines's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)