Question 1

What are the baggage allowances for Electra Airways flights?

Accepted Answer

For Electra Airways flights, passengers are generally allowed one piece of hand baggage with a maximum weight of 6 kg and dimensions not exceeding 55 x 40 x 20 cm. For checked baggage, the standard allowance is one piece with a maximum weight of 20 kg and overall dimensions (length + width + height) not exceeding 158 cm.

Question 2

What are the rules for excess baggage on Electra Airways flights?

Accepted Answer

If your checked baggage exceeds the permitted weight, an excess baggage fee will be applied. The charge is typically €10 per kilogram for a one-way trip or €20 per kilogram for a roundtrip, in excess of the free allowance. Acceptance of additional baggage is subject to available hold space and aircraft weight limitations.

Question 3

What items are prohibited or restricted in hand and checked baggage?

Accepted Answer

Liquids in hand baggage are restricted to containers of 100 ml or less, fitting into a single transparent, re-sealable 1-liter plastic bag. Knives and scissors with blades over 6 cm are only permitted in checked baggage. Electronic cigarettes, lighters, and matches must be carried on your person or in hand baggage, not checked baggage. Spare batteries and power banks are only allowed in hand baggage and must be individually protected against short circuits. Lithium battery-powered vehicles are prohibited in both hand and checked baggage.

Question 4

Does Electra Airways offer online check-in?

Accepted Answer

No, Electra Airways does not currently provide online check-in services for its flights. Passengers are required to check in at the airport counter at least two hours prior to the scheduled departure time.

Question 5

Am I entitled to compensation for delayed or cancelled flights?

Accepted Answer

Yes, under EU Regulation 261/2004, you may be entitled to compensation if your Electra Airways flight is delayed by more than 3 hours upon arrival or cancelled with less than 14 days' notice, provided the disruption is due to reasons within the airline's control. Compensation amounts vary based on flight distance, ranging from €250 to €600 per person.

Question 6

How can I request a refund for a cancelled or significantly delayed flight?

Accepted Answer

If your flight is cancelled or significantly delayed and you choose not to travel or accept alternative rebooking or vouchers, you are entitled to a refund for the unused portion of your ticket. Refunds for credit card payments should be processed within seven business days, while other payment methods may take up to 20 calendar days.

Question 7

What are the rules for traveling with infants?

Accepted Answer

Children under two years of age on the date of outbound travel are considered infants. They are not allocated their own seat or refreshment and must be carried on the lap of an accompanying adult, who must be at least 18 years old.

Question 8

What is the policy for unaccompanied minors?

Accepted Answer

Children under five years of age cannot travel unaccompanied. Minors aged between 5 and 11 years old can travel as unaccompanied minors (UM) with special assistance. For passengers aged 12 to 16, an assistance service can also be requested by parents or legal guardians.

Question 9

Can I travel with my pet on Electra Airways?

Accepted Answer

Small pets may be permitted to travel in the cabin if the combined weight of the pet and its carrier does not exceed 6 kg. Pets weighing more than this may be accepted as checked baggage. All pet carriers must be approved by IATA, and the transport of live animals must be confirmed in advance by Electra Airways.

Question 10

How can I call Electra Airways customer service from another country?

Accepted Answer

If you need to call Electra Airways from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

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