Question 1

How can I contact Terravision customer service?

Accepted Answer

You can contact Terravision customer service primarily by sending an email to customerservices@terravision.eu or by sending a private message via their Terravision Transfers Facebook page.

Question 2

What is Terravision's luggage policy?

Accepted Answer

Terravision generally does not charge extra for luggage and does not place a limit on the number of pieces, provided there is available space in the luggage compartment. Hand luggage is permitted on board if it is a maximum size of 45 x 36 x 20 cm (including handles) and can be placed in the overhead compartments. Foldable special luggage, such as strollers, wheelchairs, or bicycles, can be carried if space allows.

Question 3

What happens if my flight is delayed and I miss my booked bus?

Accepted Answer

If your flight is delayed and you are unable to catch your booked bus, your ticket is typically valid for the next available service after the one you originally booked.

Question 4

Can I change my Terravision ticket?

Accepted Answer

You can usually modify your travel date and/or time by logging into your 'My Terravision' account before the booked departure. For assistance or specific changes, you can contact customer service via email. Note that 'lower fare' tickets may have restrictions on changes.

Question 5

What is Terravision's cancellation and refund policy?

Accepted Answer

Terravision is generally not obliged to refund tickets due to incorrect bookings, changes to travel plans, flight delays/cancellations, or force majeure events. However, if requested, customers wishing to cancel a booking may be issued a voucher for 100% of the booking amount, valid for 12 months, for use on Terravision Electric spa transfer services at specific Italian airports.

Question 6

Do I need to print my e-ticket?

Accepted Answer

No, printing your e-ticket is not mandatory. You can simply save a copy on your smartphone or tablet and present it to the transport company staff when boarding.

Question 7

Does the name on the ticket need to match the passenger's name?

Accepted Answer

Terravision tickets are issued with the name of the account owner used for the purchase, and the name on the ticket is generally not binding, meaning the passenger's name does not have to match the registered user's name printed on the voucher. This policy may not apply to door-to-door services, for which you should contact customer service in advance.

Question 8

How can I report lost luggage or personal items?

Accepted Answer

If you lose your luggage or personal items on a Terravision bus, you must report it to customer service by emailing customerservices@terravision.eu no later than 72 hours after the completion of your trip.

Question 9

Are Terravision buses accessible for passengers with reduced mobility?

Accepted Answer

Yes, Terravision provides assistance, priority seating, and accessible buses with low floors for passengers with reduced mobility. It is recommended to communicate this information at the time of booking.

Question 10

Can I request an invoice for my Terravision booking?

Accepted Answer

Terravision Customer Service can issue receipts or invoices for your order. You should send an email to customerservices@terravision.eu with your email address, company name, address, ZIP code, city, C.F./P. IVA, ticket code, date of purchase, and a copy of the ticket. The request must be made at the time of purchase or no later than 5 days from the end of the month in which it was purchased.

Question 11

How can I call Terravision customer service from another country?

Accepted Answer

If you need to call Terravision from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
General Info
General Info	+44 20 7630 8100 Call now

Terravision Customer Service Number, Support Phone & Contact Info

About Terravision & Customer Service

Terravision's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)