Question 1

What is the cabin baggage allowance for Batik Air?

Accepted Answer

Economy Class passengers are allowed one cabin bag with a maximum weight of 7kg. Business Class passengers can bring two cabin bags, with a total maximum combined weight of 10kg. Cabin baggage dimensions should not exceed 56cm x 36cm x 23cm.

Question 2

What is the checked baggage allowance for Batik Air?

Accepted Answer

The free checked baggage allowance varies by route, class of travel, and ticket terms and conditions. For most destinations, it is determined by weight, with Economy Class typically allowed 20 kg and Business Class 30 kg.

Question 3

How do I submit a request for a refund?

Accepted Answer

For purchases made directly through the Batik Air website, you can submit a refund request via the dedicated 'Refund request' section on the website. If your ticket was purchased through a travel agent, you must submit your refund request to that agent.

Question 4

Can I cancel my booking and get a refund if my flight is rescheduled or delayed?

Accepted Answer

Yes, for advance rescheduling of more than 3 hours, a full refund is permitted. For flights delayed more than 5 hours, a full refund is also permitted.

Question 5

What is the processing time for a refund request?

Accepted Answer

The processing time for a refund request is up to 30 days.

Question 6

Can I get a refund if I have a duplicate booking?

Accepted Answer

If you discover a duplicate booking, you must report it within 24 hours and provide full supporting evidence of the double payment. The airline will retain the booking with the higher fare and refund the ticket with the lower fare, provided the report is completed before the flight's departure.

Question 7

How can I pre-book additional baggage allowance?

Accepted Answer

You can pre-book additional baggage allowance via the 'Manage booking' section on the Batik Air website, at any nearest Ticketing Office, or by contacting the Customer Care Centre up to 12 hours prior to the flight departure time.

Question 8

How do I request a wheelchair?

Accepted Answer

You can pre-book a wheelchair at least 48 hours prior to departure by contacting the Customer Care Centre or by sending an email to od_customercare@batikair.com.my.

Question 9

Can I cancel or change my travel dates after online check-in?

Accepted Answer

Once online check-in or airport check-in is completed, passengers are generally not allowed to cancel or change their travel dates or request a refund, except in cases where the flight is cancelled by Batik Air.

Question 10

How can I contact Batik Air for queries not covered in the FAQs?

Accepted Answer

For general queries not addressed in the FAQs, you can write to od_customercare@batikair.com.my. For questions related to the Batik Air Club, you can email loyalty@batikair.com.my.

Question 11

How can I call Batik Air customer service from another country?

Accepted Answer

If you need to call Batik Air from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Call Center
Indonesia Support	+62 21 63798000 Call now 24/7 WIB
Malaysia Support	+60 3 7841 5388 Call now 24/7 WIB
Singapore Support	+65 6339 1922 Call now 24/7 WIB
Customer Care
India Support	01141714850 Call now Mon-Fri: 9:30 AM-5:30 PM, Sat: 9:30 AM-2:00 PM
WhatsApp Support
Indonesia Support	+62 811 1938 0888 Call now 24/7 (response times may vary)

Batik Air Customer Service Phone Number & Contact Information

How to Contact Batik Air

Batik Air Customer Service Phone Numbers

Batik Air Customer Service FAQ