Question 1

How can I change or cancel my reservation?

Accepted Answer

You can modify your reservation, including changes to dates, flights, services, or passengers, and process cancellations through the 'Manage my Booking' section on the SKY Express website. All changes and cancellations are subject to the specific fare rules of your ticket. Deadlines and applicable fees vary depending on the fare type. For name changes, you can contact the Call Center, which may incur a service fee.

Question 2

What is the baggage allowance for SKY Express flights?

Accepted Answer

All passengers are generally permitted one cabin bag with maximum dimensions of 55x40x23 cm and one personal item (e.g., handbag, laptop case) with maximum dimensions of 40x30x15 cm, which must fit under the seat. The weight limit for the cabin bag is 8kg for Economy fares and 13kg for BLISS (Business Class) fares. Checked baggage allowance varies significantly by fare type; some fares like 'SKY Offer' and 'SKY Joy' do not include checked baggage, while others include allowances ranging from 15kg to two 32kg bags.

Question 3

How can I add extra baggage or services to my booking?

Accepted Answer

You can add extra baggage or other optional services to your booking through the 'Manage my Booking' functionality available on the SKY Express website. It is generally more cost-effective to purchase additional baggage allowance online in advance rather than at the airport.

Question 4

What is the online check-in process and when is it available?

Accepted Answer

Online check-in for SKY Express flights is available on the official website from 48 hours up to 3 hours before your scheduled departure time. To complete the process, you will need your booking code and surname. After checking in, you can print your boarding pass or download it to your mobile device. Please note that online check-in is not available for flights departing from Yerevan.

Question 5

What should I do if my flight is delayed or cancelled?

Accepted Answer

If your SKY Express flight is delayed by more than 3 hours or is cancelled, you may be entitled to compensation of up to €600 and/or a refund of your ticket, particularly if you were informed of the cancellation less than 14 days before the scheduled departure, in accordance with EU Regulation 261/2004. SKY Express is obligated to offer alternative transportation to your destination or a refund. Compensation is typically not provided if the delay or cancellation is due to extraordinary circumstances beyond the airline's control, such as severe weather or political unrest.

Question 6

How do I contact SKY Express customer service from abroad?

Accepted Answer

You can contact SKY Express customer service by calling their primary call center numbers: +30 801 112 8288 or +30 215 215 6510. These phone lines operate daily from 6:00 AM to 12:00 AM (GMT+2). For written inquiries, you can send an email to customercare@skyexpress.gr.

Question 7

What is the procedure for lost, delayed, or damaged baggage?

Accepted Answer

For delayed baggage, SKY Express aims to return it within 48 hours. If you incur direct losses due to delayed baggage, a claim must be submitted to customercare@skyexpress.com within 21 days of the baggage delivery date. If your baggage is not located after 5 days, an extensive tracing process will begin, and you will be requested to complete a Property Loss Claim Form. For damaged luggage, a written complaint, along with the original Property Irregularity Report (P.I.R.) issued at the airport, a detailed list of damaged items, and your luggage tickets, must be filed within 7 days of receiving the damaged baggage.

Question 8

How can I request special assistance for my journey?

Accepted Answer

Passengers requiring special assistance, such as those with disabilities, reduced mobility, or unaccompanied minors, should submit their request to SKY Express during the ticket booking process or by contacting the call center at least 48 hours before their scheduled departure. Passengers needing accessibility or mobility assistance, as well as unaccompanied children, are advised to arrive at the check-in counters 90 minutes before departure.

Question 9

Can I select my seat on a SKY Express flight?

Accepted Answer

Seat selection is offered free of charge only for passengers holding 'SKY enjoy' and 'BLISS' fare types. For other fare categories, you have the option to purchase a specific seat for a fee, which varies depending on the seat's location within the aircraft. If you choose not to pay for seat selection, a seat will be assigned to you randomly at no additional cost.

Question 10

How can I call SKY Express customer service from another country?

Accepted Answer

If you need to call SKY Express from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
Customer Service	+30 21 5215 6510 Call now
From Cyprus Only	+357 24 030686 Call now
Direct line	+30 801 112 8288 Call now

SKY Express Customer Service Number, Support Phone & Contact Info

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