Question 1

How can I contact Air India customer service?

Accepted Answer

You can contact Air India customer service via phone, chatbot assistance on their website, or WhatsApp for quick answers to over 1,300 FAQs, flight updates, and baggage details.

Question 2

How can I cancel my Air India flight booking?

Accepted Answer

You can cancel your Air India flight online through the 'Manage Booking' section on their website or the 'My Trips' option in the mobile app. If your ticket was issued by an Air India city booking or airport office, contact that office. If booked through a travel agent, contact the agent directly.

Question 3

What is Air India's 24-hour cancellation policy?

Accepted Answer

Air India offers a full refund without any cancellation charge if you cancel your flight booking within 24 hours of purchase, provided the departure is at least 7 days away.

Question 4

How long does it take to process a refund from Air India?

Accepted Answer

Air India typically processes refund requests within 7 to 10 business days. However, it may take an additional 1-2 weeks for the funds to appear in your account due to bank processing times.

Question 5

How can I check the status of my Air India refund?

Accepted Answer

If you booked and cancelled a ticket via the website or app, you can check the refund status by clicking 'Status Check on Pending Refund' on Air India's customer support portal. For tickets issued by a travel agent or third-party website, contact them directly.

Question 6

What is the baggage allowance for Air India flights?

Accepted Answer

For most domestic flights, Economy Class passengers can carry up to 25 kg, while Business and First Class passengers can carry up to 35 kg and 40 kg, respectively. For international flights, the allowance can range from 30 kg to 50 kg, depending on the destination and class of travel. Carry-on baggage is generally one piece up to 8 kg, plus one personal item.

Question 7

What are the charges for excess baggage on Air India flights?

Accepted Answer

Excess baggage charges vary by route and travel class. For domestic flights, it is typically around INR 600 per kilogram. For international flights, rates can vary significantly. Pre-booking excess baggage online is often more cost-effective than paying at the airport.

Question 8

When and how can I do web check-in for my Air India flight?

Accepted Answer

You can check in online for Air India flights from 48 hours up to 60 minutes before departure for domestic flights and up to 2 hours before departure for international flights. This can be done via the Air India website or mobile app by entering your booking reference (PNR) and last name.

Question 9

Can I select my seat during web check-in?

Accepted Answer

Yes, you can select your preferred seat from the available options during the online check-in process on the Air India website or app.

Question 10

What happens if Air India cancels my flight?

Accepted Answer

If Air India cancels your flight due to unforeseen circumstances, you have the option to request a full refund or reschedule your flight through the 'Manage Booking' section on their website or app.

Question 11

How can I call Air India customer service from another country?

Accepted Answer

If you need to call Air India from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
Australia	+61 3 7019 8270 Call now +61 1800 247 463 Call now
Canada	+1 888 634 1407 Call now
Customer Service	+91 11 2466 7473 Call now +91 11 2466 7474 Call now +91 22 2581 8515 Call now +91 44 6692 1455 Call now +91 1800 180 1407 Call now
France	+33 1 76 54 57 41 Call now +33 1 87 40 66 44 Call now
Germany	+49 69 12009821 Call now +49 69 25511337 Call now
India	+91 11 6932 9333 Call now 24x7 +91 11 6932 9999 Call now 24x7
International	+91 124 264 1407 Call now
Singapore	+65 3157 3780 Call now +65 6225 9411 Call now
Singapore (Toll Free)	+65 800 101 4016 Call now
UK	+44 20 3757 2760 Call now +44 20 7760 3290 Call now
US	+1 234 567 8910 Call now +1 800 625 6424 Call now +1 860 233 1407 Call now +1 888 634 1407 Call now 24x7
Lost / Damaged / Delayed Baggage
India	+91 1800 45 2308 Call now
Toll-Free Number
US	+1 800 223 7776 Call now

Air India Customer Service Number, Support Phone & Contact Info

About Air India & Customer Service

Air India's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)