Question 1

How can I contact Cebu Pacific customer service?

Accepted Answer

You can contact Cebu Pacific customer service through their website or mobile app via the 'Charlie' chatbot, by filling out the Guest Feedback Form, or by calling their regional call center hotlines. They are also active on social media platforms like Facebook, X, and Instagram.

Question 2

How can I rebook or change my flight?

Accepted Answer

You can rebook your flight up to two (2) hours before your scheduled departure through the 'Manage Booking' section on the Cebu Pacific website or mobile app. Fare differences and change fees may apply.

Question 3

What is Cebu Pacific's baggage allowance?

Accepted Answer

All passengers are allowed one 7kg hand-carry bag that fits in the overhead bin, plus one small personal item to store under the seat. Checked baggage allowance is not included in the fare and must be purchased separately. You can purchase up to three pieces of checked baggage, with each piece having a base allowance of 20kg and a maximum of 32kg.

Question 4

How can I request a refund for my flight?

Accepted Answer

Refunds can be requested via 'Manage Booking' on the Cebu Pacific website for specific reasons such as serious illness, death of a passenger or immediate family member, double charges, or unused government taxes, typically after the flight's departure date. If Cebu Pacific cancels your flight or makes a schedule change of at least one hour, you are entitled to options including rebooking, converting to a Travel Fund, or a refund. Refunds are generally processed within 15 days to the original form of payment.

Question 5

Can I cancel my Cebu Pacific flight?

Accepted Answer

Voluntary cancellation is possible if your booking includes the GO Flexi Fare Bundle or CEB Flexi add-on, which allows you to convert the booking value into a non-expiring Travel Fund. For flights to or from New York, you may be able to cancel within 24 hours of booking without a fee if the departure is more than 7 days away.

Question 6

How do I check-in for my flight?

Accepted Answer

You can check-in online via the Cebu Pacific official website or mobile app from 48 hours up to 2 hours before your scheduled departure. Airport check-in counters open two (2) hours before domestic flights and three (3) hours before international flights. Self check-in kiosks are also available at select airports.

Question 7

What is the Go Rewards program?

Accepted Answer

Go Rewards is Cebu Pacific's loyalty program that allows passengers to earn points when booking flights or purchasing add-ons like seats, baggage, and meals. These points can then be redeemed for future flights or other rewards.

Question 8

How can I add my Go Rewards number to an existing booking?

Accepted Answer

You can add your Go Rewards membership number during the initial booking process, during web check-in via the Cebu Pacific website or app, or by contacting Cebu Pacific Customer Care at least 2 hours before your flight's departure.

Question 9

What happens if Cebu Pacific cancels or significantly delays my flight?

Accepted Answer

If your flight is canceled or experiences a schedule change of at least one hour by Cebu Pacific, you will be offered options such as free rebooking (within 30 days of the original schedule), conversion of the booking value to a Travel Fund, or a refund to your original payment method. Passengers at the airport during a cancellation may also receive refreshments or meals.

Question 10

Can I change the name on my flight booking?

Accepted Answer

Corrections to your first or last name must typically be made within 24 hours of completing your booking. For other guest details like nationality, passport information, birthday, or contact number, updates can be made through 'Manage Booking'. For changes to a specific person in a group booking, it may be necessary to contact live agents.

Question 11

How can I call Cebu Pacific customer service from another country?

Accepted Answer

If you need to call Cebu Pacific from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Call Center Hotlines
Philippines (Cebu)	+63 32 230 8888 Call now 7am-10pm (PH local time), daily
Philippines (Manila)	+63 2 8702 0888 Call now 7am-10pm (PH local time), daily
Singapore	+65 3158 0808 Call now 7am-10pm (PH local time), daily
Taiwan	+886 2 2656 3576 Call now 8am-5pm (TW local time), Monday - Friday
USA	+1 855 523 2722 Call now 7am-10pm (PH local time), daily
Emergency/ Hotline
Australia	+61 2 9119 2956 Call now
China	+86 400 670 0780 Call now
Hong Kong	+852 3973 3800 Call now
Japan	+81 3 4578 1447 Call now
South Korea	+82 2 6105 2037 Call now

Cebu Pacific Customer Service Number, Support Phone & Contact Info

About Cebu Pacific & Customer Service

Cebu Pacific's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)