Question 1

How can I contact T'way Air customer service from abroad?

Accepted Answer

You can reach T'way Air's Global Customer Service Center at +82-1688-8686, available daily from 7:00 AM to 7:00 PM KST. For callers from Europe, there is a dedicated line at +82-2-2656-2899, available daily from 7:00 PM to 7:00 AM KST. Additionally, you can use the 'Customer Opinion' or '1:1 Inquiry' forms on their official website or manage your bookings through the T'way Air mobile app.

Question 2

What is T'way Air's carry-on baggage allowance?

Accepted Answer

Passengers are generally allowed one main carry-on bag weighing up to 10 kg (22 lbs) with maximum dimensions of 40 cm x 20 cm x 55 cm. In addition, one small personal item, such as a handbag, laptop bag, or small backpack, is permitted and must fit under the seat in front of you. The combined weight of the main carry-on bag and the personal item should not exceed 10 kg.

Question 3

What is T'way Air's checked baggage allowance?

Accepted Answer

Checked baggage allowance varies depending on the fare bundle purchased (e.g., Event, Smart, or General fares) and your specific route. Standard and Smart Fares typically include 15 kg (33 lbs) of checked baggage for many domestic and international flights. Event or Promotional Fares often do not include any free checked baggage. The maximum weight for any single piece of checked luggage is 32 kg. It is recommended to check your specific ticket confirmation for exact allowances.

Question 4

How can I change or cancel my T'way Air flight reservation?

Accepted Answer

You can manage changes or cancellations to your flight reservation through the 'My Booking' section on the T'way Air website or via their mobile app. For international flights, cancellations are generally permitted up to 2 hours before the scheduled departure. You may also contact customer support for assistance. Please note that cancellation fees may apply depending on the fare rules of your ticket.

Question 5

What is T'way Air's 24-hour cancellation policy?

Accepted Answer

T'way Air offers a 24-hour cancellation policy where fees are waived for cancellations made within 24 hours of the initial reservation. This policy applies if the booking was made on the T'way Air website, mobile app, at airport branches, or through the reservation center, and the scheduled departure date is at least one week or more in advance. This policy is applicable for flights operated by T'way Air with bookings of no more than 9 passengers and does not apply to re-issued flight bookings.

Question 6

How do I get a refund for a cancelled T'way Air flight?

Accepted Answer

Refunds for eligible cancellations are processed to the original method of payment. For purchases made with a credit or debit card, refunds typically appear within 7 business days. For other payment methods, refunds may take up to 30 business days and might be issued via cheque. Airport fees and fuel surcharges are generally refundable. Please note that tickets are not refunded if 60 days have passed since the completion of the trip.

Question 7

Can I combine checked baggage weight with other passengers in my party?

Accepted Answer

Yes, it is generally possible to combine the weight of checked baggage among family members or group members traveling together. However, this option is not available on specific routes, including Guam, Saipan, Ulaanbaatar, Tashkent, and Vancouver. The weight of any single piece of checked baggage must not exceed 32 kg.

Question 8

What items are prohibited in carry-on or checked baggage on T'way Air flights?

Accepted Answer

Prohibited items include auxiliary batteries, certain cosmetics, chargers, laptops, lighters, and knives. E-cigarettes are permitted in carry-on baggage but strictly prohibited in checked baggage, and their carriage may be further restricted or prohibited entirely on flights to certain destinations such as Thailand, Taiwan, Vietnam, Singapore, Vientiane, Hong Kong, and Macau. For international flights, hot beverages are not permitted on board, and liquids purchased in duty-free areas after security may be carried.

Question 9

Does T'way Air offer online check-in, and when is it available?

Accepted Answer

Yes, T'way Air provides convenient online check-in services. Passengers can check in online through the airline's official website or mobile app, starting 24 hours before the scheduled departure time for both domestic and international flights. This allows passengers to select seats and complete the check-in process digitally.

Question 10

What should I do if my T'way Air flight is delayed or cancelled by the airline?

Accepted Answer

If T'way Air delays or cancels your flight, the airline is obligated to offer you a new flight or a full refund. Additionally, under UK and EU regulations, you may be entitled to compensation of up to $650 per person if your flight is cancelled less than 14 days before its scheduled departure, unless the cancellation is due to extraordinary circumstances beyond the airline's control, such as severe weather or air traffic control strikes.

Question 11

How can I call T'way Air customer service from another country?

Accepted Answer

If you need to call T'way Air from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Reservation Center
Customer Support	+82 1688 8686 Call now Daily 7am-7pm KST
Reservation Center (Europe Outbound Only)
Customer Support	+82 2 2656 2899 Call now Daily 7pm-7am KST

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