Question 1

What does the merger between Vistara and Air India mean for customers?

Accepted Answer

Vistara ceased independent operations on November 12, 2024, and merged with Air India. Vistara flights now operate under the Air India code (AI 2XXX), and customers will experience a unified Air India service.

Question 2

How can I contact customer service after the Vistara-Air India merger?

Accepted Answer

After November 12, 2024, Vistara's customer engagement channels became unavailable. Customers should use Air India's customer engagement channels for all support inquiries.

Question 3

How can I cancel a Vistara flight?

Accepted Answer

Flights can be canceled through the Vistara website, mobile app, or by contacting customer care. If your booking was made through a third-party agent, it is advisable to contact the agent directly for cancellation.

Question 4

What is Vistara's refund policy for flight cancellations?

Accepted Answer

A full refund without cancellation charges is typically provided if a flight is canceled within 24 hours of purchase and at least 7 days before departure. After this period, cancellation charges apply, which vary based on the fare type and class (e.g., INR 3500 for Premium Economy, INR 4000 for Business Class). Refunds are usually processed within 7-10 business days.

Question 5

What is Vistara's baggage allowance for carry-on and checked luggage?

Accepted Answer

Carry-on baggage generally cannot exceed 55cm x 40cm x 20cm. Economy Class allows 7kg, Premium Economy 10kg, and Business Class 12kg. Checked baggage allowance varies by ticket and class, but no single piece should exceed 32kg for safety reasons. For domestic flights, Economy Lite allows one piece up to 15kg, Economy Standard one piece up to 20kg, Economy Flexi one piece up to 25kg, Premium Economy two pieces up to 30kg, and Business Class two pieces up to 35kg.

Question 6

How can I modify my Vistara flight booking?

Accepted Answer

Flight modifications can be made via the 'My Bookings' section on the Vistara website or app, or by contacting customer service. Changes to passenger name, origin, or destination are generally not allowed. Reschedule penalties and fare differences may apply.

Question 7

What happened to my Club Vistara points and account after the merger?

Accepted Answer

After November 12, 2024, existing Club Vistara accounts, including points, tier status, and vouchers, were seamlessly migrated to Air India's Maharaja Club, which is Air India's flagship frequent flyer program.

Question 8

What are the charges for excess baggage on Vistara flights?

Accepted Answer

For travel within India, excess baggage is typically charged at INR 500 per kg. For extra bags/pieces, a charge of INR 8,050 per bag/piece applies across all classes (maximum 23kg for Economy/Premium Economy, up to 32kg for Business Class). Charges for international travel may differ.

Question 9

What are my options if my Vistara flight is delayed or cancelled by the airline?

Accepted Answer

If a flight is cancelled by the airline, passengers are entitled to an alternate flight or a full refund, along with compensation and refreshments if already at the airport. For delays, the airline is required to provide meals, refreshments, an alternate flight/full refund, or hotel accommodation depending on the delay duration.

Question 10

How can I call Vistara customer service from another country?

Accepted Answer

If you need to call Vistara from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Club Vistara Dedicated Helpline
India (Platinum, Gold & Silver members)	+91 81300 88888 Call now
Customer Service
Australia	+61 1300 032 802 Call now
Benelux	+31 20 520 0286 Call now
Germany	+49 69 20977638 Call now
Greece and Cyprus	+30 21 0994 2567 Call now
Hong Kong and Macau	+852 2861 1269 Call now
India	+91 92892 28888 Call now
Ireland	+353 1 663 3932 Call now
Japan	+81 3 3593 6769 Call now
Kenya	+254 721 697730 Call now
Korea	+82 2 3788 0250 Call now
New Zealand	+64 800 326 135 Call now
Oman	+968 24 760500 Call now
Qatar	+974 4450 6240 Call now
Russia	+7 495 699 52 19 Call now
Saudi Arabia	+966 12 606 0018 Call now
Sri Lanka	+94 112 168 290 Call now
Taiwan	+886 2 2771 5900 Call now
Thailand	+66 2 718 1839 Call now
UAE	+971 4 359 5000 Call now
UK	+44 20 7644 6122 Call now
Customer Service Number
USA	+1 480 443 5249 Call now

Vistara Customer Service Phone Number & Contact Information

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