Question 1

How can I contact KM Malta Airlines customer service?

Accepted Answer

For general inquiries, you can reach the Support Centre at +356 2135 6000. For specific questions regarding the KM Rewards loyalty program, please call the KM Rewards Support Centre at +356 2167 6762. If you have medical-related inquiries or require special assistance, the Medical Help Desk can be contacted at +356 2167 6763. Additionally, you may be able to submit queries via an online form for KM Rewards or interact with a virtual assistant or live agent through the airline's support channels.

Question 2

What are the working hours for KM Malta Airlines' support centers?

Accepted Answer

The General Inquiries Support Centre and the KM Rewards Support Centre operate from Monday to Friday, 8:00 AM to 8:00 PM CET, and on Saturdays and Sundays, from 8:00 AM to 6:00 PM CET.

Question 3

What is KM Malta Airlines' refund policy?

Accepted Answer

A full refund, known as a 'Quick Refund,' is available if a ticket is cancelled within the first 24 hours of booking, though an administrative fee of €10 per ticket will be charged. For 'No Show' situations, only applicable airport taxes are refundable, minus a €10 cancellation fee. An administrative fee of €10 per ticket is generally applied to all refund processes. It's important to note that carrier-imposed surcharges (YR/YQ) and Emission Surcharges are non-refundable, and the refund eligibility is always based on the conditions of the originally purchased ticket.

Question 4

What is the cabin baggage allowance for KM Malta Airlines flights?

Accepted Answer

For Economy Basic and Economy Value fares, passengers are permitted one small bag (40 x 34 x 18 cm) that must fit under the seat in front of them. Economy Plus and Flex fares, along with Business Basic and Value, include a small bag and one 10kg hand luggage item. Business Flex fares allow two 8kg hand luggage items. All liquids carried in cabin baggage must be in containers with a maximum capacity of 100ml each, placed within a single transparent, re-sealable plastic bag with a maximum capacity of 1 litre.

Question 5

What is the policy for checked baggage?

Accepted Answer

Checked baggage allowance varies by fare, with Economy Value and higher fares typically including checked baggage. Baggage exceeding the entitled weight limit will be considered excess baggage and incur an additional fee at check-in. Any single piece of baggage weighing over 32kg must be handled as cargo or repacked into separate bags. Passengers can purchase up to 10 checked bags online during booking or via the 'Manage my Booking' section; any additional bags beyond this limit must be purchased through the Customer Service team. Valuable items such as money, jewelry, electronics, documents, medicine, and keys should be carried in cabin baggage, as the airline is not liable for their loss in checked baggage.

Question 6

How do I request special assistance for my flight?

Accepted Answer

If you require special assistance, you should submit your request to KM Malta Airlines at least 48 hours before your flight's departure. For passengers traveling with assistance dogs to or from the UK, a 7-day pre-notification period is required. Depending on your medical condition or if your fitness for air travel is in doubt, you may be required to complete and submit a Medical Information Form (MEDIF) for review and approval by the airline's medical team. KM Malta Airlines provides assistance for persons with reduced mobility at no additional charge. For specific medical inquiries, you can contact the Medical Help Desk at +356 2167 6763.

Question 7

Can I change or cancel my flight booking with KM Malta Airlines?

Accepted Answer

Many changes to your booking can be managed online through the airline's website. However, certain changes, such as rescheduling, may not be possible for all ticket types. Cancellations are subject to the fare rules of your ticket and may incur administrative fees. If your flight is delayed by 5 hours or more and you choose not to travel, you may request a refund. KM Malta Airlines adheres to EU air passenger rights, which provide options for alternative transport or a full refund in cases of significant delays or cancellations, with potential compensation if you are notified less than 14 days before departure.

Question 8

What is KM Malta Airlines' online check-in policy?

Accepted Answer

Online check-in for KM Malta Airlines flights becomes available 24 hours (1 day) before the scheduled flight departure time. If you prefer to check in at the airport, counters typically open 180 minutes before the flight's departure.

Question 9

Does KM Malta Airlines have a loyalty program?

Accepted Answer

Yes, KM Malta Airlines offers the KM Rewards loyalty program. As a member, you can earn and spend SkyBux, the program's currency. For support related to the KM Rewards program, you can contact the dedicated support center at +356 2167 6762.

Question 10

What are my options if my KM Malta Airlines flight is delayed or cancelled?

Accepted Answer

If your flight is delayed by two hours or more (for short flights) or three hours or more (for longer flights), you are entitled to assistance, which may include meal vouchers and, if necessary, hotel accommodation. You have the option to wait for your flight, be rerouted to your destination under comparable transport conditions, or change your booking to new times/dates on the same route for free. Eligibility for compensation depends on the cause of the delay. In the event of a cancellation, KM Malta Airlines must offer you alternative transport to your destination or a full flight refund. You may also be entitled to compensation if you were informed of the cancellation less than 14 days before your scheduled departure.

Question 11

How can I call KM Malta Airlines customer service from another country?

Accepted Answer

If you need to call KM Malta Airlines from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
KM Rewards Support Centre
KM Rewards Inquiries	+356 2167 6762 Call now Mon-Fri 8am-8pm, Sat-Sun 8am-6pm CET
Medical Help Desk
Medical Inquiries	+356 2167 6763 Call now
Support Centre
General Inquiries	+356 2135 6000 Call now Mon-Fri 8am-8pm, Sat-Sun 8am-6pm CET

KM Malta Airlines Customer Service Number, Support Phone & Contact Info

About KM Malta Airlines & Customer Service

KM Malta Airlines's Customer Service Phone Numbers

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