Question 1

When can I perform online check-in for Citilink flights?

Accepted Answer

Online check-in is available from 48 hours up to 1 hour before the scheduled departure time.

Question 2

Is online check-in available for international Citilink flights?

Accepted Answer

Online check-in is only available for domestic flights and is not applicable for international departures.

Question 3

How do I get my boarding pass after completing online check-in?

Accepted Answer

You can obtain your boarding pass from a self-check-in machine at the airport.

Question 4

What is Citilink's cabin baggage allowance?

Accepted Answer

Passengers (excluding infants) are permitted one piece of cabin baggage up to 7 kg. Dimensions are 56 cm x 36 cm x 23 cm for A320 aircraft and 41 cm x 34 cm x 17 cm for ATR aircraft.

Question 5

What is Citilink's checked baggage allowance?

Accepted Answer

For domestic flights, the free checked baggage allowance is typically 10 kg for non-LinkMiles members and 15 kg (10kg checked baggage + 5kg extra baggage) for LinkMiles members on A320 aircraft. For international flights, the allowance is generally 10 kg. ATR aircraft usually have a 10 kg allowance for domestic flights.

Question 6

How can I purchase excess baggage for my Citilink flight?

Accepted Answer

It is recommended to purchase pre-booked baggage online or via the mobile app up to 4 hours before departure, as rates are significantly cheaper than at the airport counter.

Question 7

How can I reschedule my Citilink flight?

Accepted Answer

You can reschedule your flight up to 4 hours before the confirmed departure time by contacting the Contact Center (+628041080808 or +622150886390), Tanya Linka (WhatsApp 0811 1011 0808), the website, or Customer Service at the airport. Administration fees and fare differences may apply.

Question 8

What are the conditions for a flight refund with Citilink?

Accepted Answer

Refunds for unused tickets are processed according to Citilink's terms and conditions. Voluntary cancellations typically result in partial refunds based on government-regulated percentages, not full cash refunds. Tickets purchased through official Citilink channels can be refunded directly, while those bought via travel agents or OTAs must be processed through the original point of purchase.

Question 9

How will Citilink inform me if there is a change to my flight schedule?

Accepted Answer

Citilink will attempt to contact you if there is a schedule change. It is important to ensure that all contact details (email and phone number) provided to Citilink are correct.

Question 10

How can I call Citilink customer service from another country?

Accepted Answer

If you need to call Citilink from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Contact Center
Domestic Hotline	+62 804 108 0808 Call now 24/7 WIB
International Support	+62 21 50886390 Call now 24/7 WIB

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