Question 1

How can I contact Hamburg Airport customer service?

Accepted Answer

For general inquiries, you can reach Hamburg Airport Customer Service by phone at +494050750. Alternatively, you can send an email to info@ham.airport.de for any requests, and the customer service team will respond as soon as possible.

Question 2

What should I do if I lost an item at Hamburg Airport?

Accepted Answer

If you lost an item on the airport premises (excluding on a plane), you can use the online Lost & Found search function on the Hamburg Airport website to check if it has been handed in. Lost property can only be collected in person during specific opening hours after prior online registration. If you left something on a plane, your airline is the direct point of contact for baggage investigation and damage claims.

Question 3

How can I get assistance for passengers with reduced mobility at Hamburg Airport?

Accepted Answer

Hamburg Airport provides a mobility service through the DRK (German Red Cross) mediservice team. It is recommended to notify your airline or travel agency at least 48 hours before departure or arrival to arrange assistance. You should also check in at least two hours prior to departure. The DRK team can be reached by telephone at +494050751021 from Monday to Friday (08:00-16:00) and Saturday to Sunday (07:00-15:00).

Question 4

Where can I find information about parking at Hamburg Airport?

Accepted Answer

Hamburg Airport offers various parking options, including short-stay zones, multi-storey car parks, and holiday parking areas. You can find detailed information, parking fees, and make online reservations on the official Hamburg Airport website. For specific inquiries regarding parking, you can contact the Parking Control Center at +494050753303.

Question 5

Are there facilities for storing luggage at Hamburg Airport?

Accepted Answer

Yes, Hamburg Airport provides a left-luggage facility located on the Terminal 2 departures level. For inquiries regarding luggage storage, you can contact them at +494050753983.

Question 6

How can I track my lost baggage if it was lost by an airline?

Accepted Answer

If your baggage was delayed or lost by an airline, you should report it directly to your respective airline. They are responsible for baggage investigation and tracing. Keep all flight documents, especially your boarding pass and baggage claim tag, safe as they will be required for the tracing process.

Question 7

What are the operating hours of Hamburg Airport terminals?

Accepted Answer

Terminal 1 and Terminal 2 at Hamburg Airport are generally open from 03:45 to 24:00 daily. Check-in, baggage handling, and the central security checkpoint typically begin operation at 04:00. Please note that overnight stays inside the terminal building are not possible as it is closed outside these hours.

Question 8

Is there a porter service available at Hamburg Airport?

Accepted Answer

Yes, a porter service is available at Hamburg Airport. Advance reservations for this service can be made by calling +494050752010.

Question 9

How can I book a fast track through security at Hamburg Airport?

Accepted Answer

Hamburg Airport offers a free 'Slot&Fly' service, allowing you to book a time slot for a dedicated lane at the security checkpoint in Terminal 1. This service aims to reduce waiting times and ensure a short and predictable path to security. You can book this service online via the airport's website.

Question 10

Does Hamburg Airport offer services for passengers with non-visible disabilities?

Accepted Answer

Yes, Hamburg Airport supports passengers with non-visible disabilities by recognizing the internationally recognized sunflower symbol. Passengers can pick up a lanyard or badge with the sunflower symbol free of charge at the Hamburg Welcome Centre and the Pier Information counter without needing proof. This symbol helps staff provide more patience and understanding in stressful airport situations.

Question 11

How can I call Hamburg Airport customer service from another country?

Accepted Answer

If you need to call Hamburg Airport from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
Customer Service	+49 40 50750 Call now
Left-Luggage Facility
Luggage Storage	+49 40 50753983 Call now
Legal
Legal	+49 711 728460 Call now
Media
Press Inquiries	+49 40 50753611 Call now
Mobility Service (DRK Mediservice)
Assistance for Passengers with Reduced Mobility	+49 40 50751021 Call now Monday to Friday from 08:00 to 16:00, Saturday and Sunday from 07:00 to 15:00
Parking Control Center
Parking Inquiries	+49 40 50753303 Call now
Porter Service
Porter Service Reservations	+49 40 50752010 Call now

Hamburg Airport Customer Service Number, Support Phone & Contact Info

About Hamburg Airport & Customer Service

Hamburg Airport's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)