Question 1

How can I inquire about cargo freight rates?

Accepted Answer

Cargo freight rates are provided to contracted agents. Shippers should contact their contracted forwarder for rate information. For agency contract inquiries, please contact the Cargo Reservation Department at +82327197891.

Question 2

What are the maximum dimensions and weight for cargo that can be loaded on an AIRZETA aircraft?

Accepted Answer

The maximum height is 220x115x200cm, the maximum length is 300x220x114cm, and the maximum weight per piece is 3,000kg.

Question 3

Does AIRZETA transport dangerous goods?

Accepted Answer

Yes, AIRZETA transports dangerous goods handled by trained staff in accordance with IATA regulations. Transportable classes may vary by destination, so confirmation with reservation staff is required.

Question 4

What is the procedure for submitting a cargo claim?

Accepted Answer

Claims must be submitted in writing via email. For damage or partial loss, claims must be submitted within 14 days of cargo receipt. For delays, within 21 days from the date the consignee could dispose of the cargo. For non-delivery, including total loss, within 120 days from the Air Waybill issuance date.

Question 5

What documents are required for submitting a cargo claim?

Accepted Answer

For cargo damage, a pre-claim with specific documents must be submitted via email within 14 days of receipt. Additional documents will be required if you wish to proceed with a main claim after the pre-claim.

Question 6

What are the cargo acceptance deadlines for flights?

Accepted Answer

For morning flights with dangerous goods, cargo can be accepted within 24 hours prior on the previous day. For afternoon flights, cargo acceptance is only on the same day of departure.

Question 7

How can I find information about cargo storage free time?

Accepted Answer

Detailed rates and information regarding cargo storage free time can be found on the website of AIRZETA's handling agent, Swissport Korea.

Question 8

How can I inquire about charter flight services?

Accepted Answer

Inquiries for charter flight services should be made via email, including all necessary information regarding your request.

Question 9

How can I call AIRZETA customer service from another country?

Accepted Answer

If you need to call AIRZETA from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

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Customer Support
Incheon Office	+82 32 743 2114 Call now Mon-Fri 9am-6pm KST

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