Question 1

How can I contact Mauritania Airlines International customer service?

Accepted Answer

You can contact Mauritania Airlines International customer service through their Head Office/General Information line at +22245241253, or for reservations and general inquiries, you can use the Call Center number +22245256747. Additionally, you may reach them via email at booking.mauritania@gmail.com or visit their official website at www.mauritaniaairlines.mr for more information.

Question 2

What is the baggage allowance for Mauritania Airlines International flights?

Accepted Answer

For carry-on baggage, passengers are generally permitted one piece with a maximum weight of 7kg (15lbs) and overall dimensions not exceeding 53 x 35 x 20cm (21 x 14 x 8cm). Checked baggage allowance varies by cabin class and flight type. For international flights, Business Class passengers can check 3 bags, each up to 23kg (51lbs), while Economy Class passengers are allowed 2 bags, each up to 23kg (51lbs). For domestic flights, Business Class has an allowance of 30kg (66lbs) and Economy Class 20kg (44lbs).

Question 3

How do I check in for a Mauritania Airlines International flight?

Accepted Answer

For all Mauritania Airlines International flights, airport check-in at an official counter is required. Check-in desks open 2 hours before the scheduled departure time for domestic flights and 3 hours before international flights. Passengers are advised to arrive at the airport 3 hours prior to departure for international flights. Online check-in is not explicitly available, and boarding passes are printed at the airport counter.

Question 4

What is Mauritania Airlines International's policy on flight changes and cancellations?

Accepted Answer

Mauritania Airlines International's policies for flight changes and cancellations depend on the specific fare conditions and class of service purchased. Flexible fares typically allow modifications and refunds, while non-refundable fares may only permit cancellations with applicable fees or offer travel credits instead of cash refunds. Change requests usually involve a service fee plus any fare difference. Cancellations must generally be made before the scheduled departure time to be eligible for refunds or credits.

Question 5

How can I request a refund for a Mauritania Airlines International ticket?

Accepted Answer

Refunds for Mauritania Airlines International tickets can be processed directly through the airline's sales offices. All cancellations are subject to a cancellation fee, and the eligibility and processing times for refunds align with regulatory standards and the airline's internal procedures. It is recommended to contact the airline's customer service or visit a sales office for detailed information regarding your specific booking.

Question 6

Does Mauritania Airlines International offer assistance for passengers with special needs?

Accepted Answer

Yes, Mauritania Airlines International provides assistance for passengers with special needs, including wheelchair services for those with impaired or reduced mobility, as well as support for infants, expectant mothers, and unaccompanied minors. It is advisable to contact the airline directly in advance to arrange any specific assistance required for your journey.

Question 7

What are the main destinations served by Mauritania Airlines International?

Accepted Answer

Mauritania Airlines International operates a network of domestic routes within Mauritania and international flights to various destinations across West Africa, North Africa, and Europe. Key international cities served include Abidjan, Bamako, Casablanca, Conakry, Cotonou, Dakar, Freetown, Las Palmas, and Tunis.

Question 8

Can I book group travel with Mauritania Airlines International?

Accepted Answer

Yes, Mauritania Airlines International facilitates group bookings. To secure the best rates and availability, it is recommended to book group flights at least one month in advance, especially during peak travel seasons. You can contact their customer service team for personalized assistance, information on group discounts, and flexible payment options.

Question 9

What should I do if my Mauritania Airlines International flight is delayed or cancelled?

Accepted Answer

In the event of a flight cancellation, Mauritania Airlines International should offer passengers a new flight or a full refund. For flights departing from European airports, passengers may also be entitled to compensation under EC 261 regulations if the flight is delayed by 3 hours or more and the delay is attributable to the airline. It is recommended to contact the airline for specific guidance and options.

Question 10

How can I call Mauritania Airlines International customer service from another country?

Accepted Answer

If you need to call Mauritania Airlines International from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Nouakchott Office / Head Office
Office / Head Office	+222 45 24 12 53 Call now 24hrs
Reservations / Call Center
Reservations / Call Center	+222 45 25 67 47 Call now

Mauritania Airlines International Customer Service Number, Support Phone & Contact Info

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