Question 1

How can I contact Seaborne Airlines customer service?

Accepted Answer

You can reach Seaborne Airlines' Call Center for reservations, accounting, corporate accounts, and FastPak services at +1-855-744-9595, available daily from 9:00 a.m. to 5:00 p.m. AST. For baggage inquiries, contact their Central Baggage Office at +1-787-726-6063, open from 8:00 a.m. to 6:00 p.m. Mid Atlantic Time. For general customer relations, you can call +1-787-946-7800, Monday through Friday from 9:00 a.m. to 5:00 p.m. AST, or email customerrelations@seaborneairlines.com.

Question 2

What is Seaborne Airlines' baggage policy?

Accepted Answer

Seaborne Airlines generally allows one small carry-on bag and one personal item per passenger. Carry-on bags must not exceed 21.6 x 13.7 x 9.8 inches (55 x 35 x 25 cm) and typically have a weight limit of 15 lbs (7 kg). Checked baggage policies vary by fare type and destination, but generally, one checked bag up to 50 lbs (23 kg) is allowed, with additional fees for extra or overweight items. For seaplane services, passengers can bring up to two baggage items (1 personal and 1 carry-on), which are placed in the cargo hold due to limited cabin space.

Question 3

How do I check in for a Seaborne Airlines flight?

Accepted Answer

Online check-in for Seaborne Airlines flights is available through Silver Airways' website for select flights. For airport check-in, it is recommended that all passengers arrive at least 60 minutes prior to departure for seaplane flights. Airport check-in counters typically open two hours before departure, and passengers must be checked in and at the boarding gate 20 minutes before the scheduled departure time to avoid cancellation.

Question 4

What is Seaborne Airlines' cancellation and refund policy?

Accepted Answer

For reservations made directly through Seaborne Airlines at least one week prior to departure, you may cancel without penalty within 24 hours for a full refund. Fully refundable fares can be canceled anytime up to two hours before departure for a full refund. Non-refundable fares may be canceled up to 48 hours prior to departure to receive a credit for future travel; otherwise, they are forfeited. If a flight is canceled due to a controllable issue, eligible tickets will be refunded to the original form of payment within ten business days for credit card purchases and twenty business days for other payment methods.

Question 5

Does Seaborne Airlines offer online check-in?

Accepted Answer

Yes, online check-in is available for select Seaborne Airlines flights. This service is typically accessed through the Silver Airways website.

Question 6

What are the recommended check-in times for Seaborne Airlines flights?

Accepted Answer

For seaplane flights, it is recommended that passengers arrive at the airport no less than 60 minutes prior to departure. All passengers must be checked in and present at the boarding gate area ready to board their flight no later than 20 minutes prior to the scheduled departure time.

Question 7

How can I inquire about delayed or lost baggage with Seaborne Airlines?

Accepted Answer

In the event of delayed or misplaced baggage, you can contact Seaborne Airlines' Central Baggage Office at +1-787-726-6063, which is open from 8:00 a.m. to 6:00 p.m. Mid Atlantic Time. You can also email bagassist@seaborneairlines.com, remembering to include your name as it appears on your reservation, contact phone number, and a bag description.

Question 8

What types of aircraft does Seaborne Airlines operate?

Accepted Answer

Seaborne Airlines operates a fleet tailored for regional travel, primarily using the De Havilland DHC-6 Twin Otter seaplanes and Saab 340B turboprop aircraft.

Question 9

Does Seaborne Airlines have a frequent flyer program?

Accepted Answer

While Seaborne Airlines previously had a frequent flyer program called Seamiles, current information suggests that Seaborne Airlines does not offer a frequent flyer program integrated with platforms like Expedia.

Question 10

What destinations does Seaborne Airlines serve?

Accepted Answer

Seaborne Airlines operates regional flights throughout the Caribbean, connecting major hubs like San Juan with popular island destinations. These include St. Croix, St. Thomas, Tortola, Dominica, St. Kitts, St. Maarten, Antigua, Nevis, Vieques, Martinique, Guadeloupe, and various locations in the Dominican Republic (La Romana, Punta Cana, Santiago de los Caballeros, and Santo Domingo).

Question 11

How can I call Seaborne Airlines customer service from another country?

Accepted Answer

If you need to call Seaborne Airlines from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Baggage Support
Baggage Support	+1 787 726 6063 Call now 8:00 am to 6:00 pm Mid Atlantic Time
Customer Relations
Customer Relations	+1 787 946 7800 Call now Monday through Friday 9:00 a.m. to 5:00 p.m. AST
Customer Service
Corporate Executive Offices	+1 787 946 8741 Call now
Seaplane Cargo Service	+1 340 773 5996 Call now
General Info
General Info	+1 801 401 9100 Call now
Reservations / Call Center
Reservations / Call Center	+1 855 744 9595 Call now Everyday 9:00 a.m.-5:00 p.m. AST
Toll-Free Number
Toll-Free Number	+1 866 359 8784 Call now

Seaborne Airlines Customer Service Number, Support Phone & Contact Info

About Seaborne Airlines & Customer Service

Seaborne Airlines's Customer Service Phone Numbers

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