Question 1

Is Go First currently operating flights?

Accepted Answer

No, Go First ceased all flight operations on May 3, 2023, and subsequently filed for voluntary insolvency. India's National Company Law Tribunal (NCLT) ordered the airline's liquidation in January 2025.

Question 2

How can I get a refund for a Go First flight that was cancelled?

Accepted Answer

Go First had stated that full refunds would be issued to the original mode of payment for flights cancelled due to its operational suspension in May 2023. Passengers who booked directly through the Go First website or credit shell were to receive refunds to their source account. Those who booked via online travel aggregators were also to receive refunds to their source account, or they could contact the aggregator for assistance. However, as of May 2024, reports indicated that no refunds could be processed until directed by the NCLT due to the ongoing liquidation.

Question 3

What is the current status of Go First's liquidation process?

Accepted Answer

India's National Company Law Tribunal (NCLT) ordered the liquidation of Go First in January 2025, following a request from the Committee of Creditors. The process involves the deregistration and transfer of the airline's fleet to lessors.

Question 4

Can I reschedule or transfer my Go First flight ticket to another airline?

Accepted Answer

No, Go First stated that tickets could not be rescheduled or transferred to other airlines due to unavoidable operational issues and the unavailability of future flights on affected sectors.

Question 5

What was Go First's baggage policy before it ceased operations?

Accepted Answer

Before ceasing operations, Go First generally allowed 7 kg for cabin baggage (total dimensions not exceeding 115 cm) and 15 kg for checked baggage on domestic economy flights (total dimensions not exceeding 158 cm). GoBusiness passengers had a higher allowance of 35 kg for checked baggage. Additional baggage could be purchased. Infants did not have a separate checked baggage allowance but were allowed one 7 kg cabin bag.

Question 6

How can I contact Go First for issues related to past bookings or refunds?

Accepted Answer

While Go First previously provided customer care numbers (e.g., 1800 2100 999 and +91 22 6896 8300) and an email address (feedback@flygofirst.com), the effectiveness of these channels for resolving issues related to past bookings and refunds is limited due to the airline's liquidation status. Information regarding the insolvency resolution process might be available through the NCLT website.

Question 7

Is there a claims portal for Go First refunds?

Accepted Answer

Go First launched a claims portal (gofirstclaims.in/claims) in May 2023 for passengers to request refunds for cancelled flights. However, due to the subsequent liquidation order, the processing of these claims is subject to the insolvency proceedings.

Question 8

What should I do if my refund has not been processed?

Accepted Answer

Given the liquidation order, passengers whose refunds have not been processed may need to monitor the progress of the case on the NCLT website, as no refunds can be processed until directed by the court. Filing a complaint with consumer forums might also be an option, though its effectiveness during liquidation is uncertain.

Question 9

How can I call Go First customer service from another country?

Accepted Answer

If you need to call Go First from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
ABU DHABI	+971 2 418 0841 Call now
AHMEDABAD	+91 79 2285 8025 Call now
BAGDOGRA	+91 353 269 8222 Call now
BANGKOK	+66 2 236 9300 Call now
BENGALURU	+91 80 4740 6091 Call now
CHANDIGARH	+91 172 224 2250 Call now
CHENNAI	+91 44 2256 2292 Call now
Customer Service	+91 22 6896 8300 Call now
DAMMAM	+966 13 898 3352 Call now
DELHI	+91 11 2565 3521 Call now
DOHA	+974 4444 4400 Call now
DUBAI	+971 4 211 2550 Call now
FUJAIRAH	+971 9 222 1561 Call now
GOA	+91 832 254 0891 Call now
GUWAHATI	+91 361 284 2565 Call now
HYDERABAD	+91 40 6660 7320 Call now
JAIPUR	+91 91166 13264 Call now
JAMMU	+91 191 243 5668 Call now
KANNUR	+91 490 248 2631 Call now
KATHMANDU	+977 1 4445574 Call now
KOLKATA	+91 33 2511 8468 Call now +91 33 2511 9469 Call now
KUWAIT	+965 2242 2400 Call now
LEH	+91 1982 253 940 Call now
LUCKNOW	+91 522 243 9993 Call now
MALÉ	+960 301 8877 Call now
Monsoon Helpline	+91 22 6868 6000 Call now
MUMBAI	+91 22 2615 6113 Call now
MUSCAT	+968 24 789333 Call now
NAGPUR	+91 712 645 4105 Call now
PATNA	+91 612 222 7148 Call now
PHUKET, Lost and found	+66 76 351 217 Call now
PORT BLAIR	+91 3192 231 540 Call now
PUNE	+91 20 2661 5113 Call now
RANCHI	+91 651 225 3346 Call now
SRINAGAR	+91 194 230 3347 Call now
General Info
General Info	+91 20 2566 2111 Call now +91 92232 22111 Call now
Toll Free	+91 1800 210 0999 Call now
Headquarters
Headquarters	+91 22 6741 0000 Call now
Sales/ Reservations
PHUKET	+66 2 635 1765 Call now

Go First Customer Service Number, Support Phone & Contact Info

About Go First & Customer Service

Go First's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)