Question 1

How can I contact SAS customer service from outside Scandinavia?

Accepted Answer

For general customer contact, you can reach SAS from Sweden and internationally at +46 8 797 29 44. For EuroBonus and Sales & Services, the international number for Denmark is +45 70 10 20 00, for Norway it's +47 21 89 6400, and for Sweden it's +46 8 797 4000.

Question 2

What is SAS's flight cancellation policy?

Accepted Answer

SAS offers a 24-hour free cancellation policy for most ticket types, allowing a full refund if canceled within 24 hours of booking. After this period, refunds depend on the ticket type; for instance, SAS Go Light or Go Smart tickets generally only refund taxes, while SAS Plus Pro and Business Pro tickets may be fully refundable or refundable for a fee. If SAS cancels your flight, you are entitled to a full refund regardless of ticket type.

Question 3

How can I change my SAS flight booking?

Accepted Answer

You can change your SAS flight online via the 'My Bookings' section on the official SAS website or by contacting customer service. Changes made within 24 hours of booking are typically free. After 24 hours, change fees and fare differences may apply, depending on your ticket type and the timing of the change. Regular tickets can often be rebooked up to 1 hour before departure, and bonus tickets up to departure.

Question 4

What is the baggage allowance for SAS flights?

Accepted Answer

All passengers can bring one small underseat bag (max 40 x 30 x 15 cm) free of charge. Carry-on baggage (max 55 x 40 x 23 cm, 8 kg) is included with Go Smart, Plus, and Business fares, but not with SAS Go Light tickets, where it must be purchased. Checked baggage allowance varies by ticket type: SAS Go typically includes one bag (23 kg), SAS Plus two bags (23 kg each), and SAS Business two bags (32 kg each). Maximum dimensions for checked bags are 158 cm (length + width + height).

Question 5

How long does it take to receive a refund from SAS?

Accepted Answer

SAS refunds typically take up to 7 business days if the ticket was purchased with a credit card. For bank transfers, processing times can extend up to 30 days. The speed of processing also depends on the ticket type and the original purchase method.

Question 6

What should I do if my baggage is lost or damaged?

Accepted Answer

If your baggage is lost, report it immediately at the SAS baggage desk upon arrival. If your baggage is damaged, you must report it to SAS within seven days of receiving it. It is advisable to take photos of any damage and keep your baggage tag for reference.

Question 7

Can I get a refund for a non-refundable SAS ticket?

Accepted Answer

For non-refundable tickets, only taxes and fees are typically refunded if you cancel the trip yourself. However, if SAS cancels your flight for operational reasons, you are entitled to a full refund regardless of your ticket type.

Question 8

How can I contact SAS EuroBonus customer service?

Accepted Answer

For EuroBonus and Sales & Services, you can contact SAS in Denmark at +45 70 10 20 00, in Norway at +47 21 89 6400, and in Sweden at +46 8 797 4000. EuroBonus Gold and Diamond members often have access to 24-hour service.

Question 9

What happens if I miss my SAS flight?

Accepted Answer

If you miss your flight and do not inform SAS, your ticket may be canceled, and generally, no refund will be issued. It is crucial to contact customer service immediately if you anticipate missing a flight, as they may be able to offer rebooking options, though fees and fare differences might apply depending on your ticket type.

Question 10

Are there any fees for overweight or oversized baggage on SAS flights?

Accepted Answer

Yes, bags exceeding the weight limits (23 kg for SAS Go/Plus, 32 kg for SAS Business) or the maximum dimensions (158 cm total) will incur additional fees. It is often cheaper to purchase extra baggage allowance online in advance.

Question 11

How can I call Scandinavian Airlines customer service from another country?

Accepted Answer

If you need to call Scandinavian Airlines from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Contact Center (Denmark)
Customer Service	+45 32 32 31 35 Call now
Customer Contact Center (Norway)
Customer Service	+47 64 81 88 00 Call now
Customer Contact Center (Sweden and International)
International calls	+46 8 797 29 44 Call now
Customer Service
Customer Service	+1 800 437 5807 Call now +1 888 959 6783 Call now
Denmark Office	+45 32 32 00 00 Call now
International calls	+1 201 896 3600 Call now
Norway Office	+47 64 81 60 50 Call now
Headquarters
Headquarters	+46 8 797 40 00 Call now
SAS Sales & Services / EuroBonus (Denmark)
Customer Service	+45 70 10 20 00 Call now Mon-Fri: 07:00-19:00, Sat: 09:00-17:00, Sun: 09:00-18:00 (EBG/EBD: 24-hour service)
SAS Sales & Services / EuroBonus (Norway)
Customer Service	+47 21 89 64 00 Call now Mon-Fri: 07:00-19:00, Sat: 09:00-17:00, Sun: 09:00-18:00 (EBG/EBD: 24-hour service)
SAS Sales & Services / EuroBonus (Sweden)
Customer Service	+46 8 797 40 00 Call now Mon-Fri: 07:00-19:00, Sat: 09:00-17:00, Sun: 09:00-18:00 (EBG/EBD: 24-hour service)
Toll-Free Number
Toll-Free Number	+1 800 221 2350 Call now

Scandinavian Airlines Customer Service Number, Support Phone & Contact Info

About Scandinavian Airlines & Customer Service

Scandinavian Airlines's Customer Service Phone Numbers

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