Question 1

How can I contact SpiceJet customer service?

Accepted Answer

You can reach SpiceJet customer service for reservations and support by calling +91 (0)124 4983410 or +91 (0)124 7101600. For feedback, suggestions, or complaints, you can email custrelations@spicejet.com.

Question 2

What is SpiceJet's baggage allowance for domestic flights?

Accepted Answer

For domestic flights, passengers are generally allowed one piece of checked-in baggage up to 15 kg and one piece of hand baggage up to 7 kg. Dimensions for checked baggage should not exceed 158 cm (L+W+H), and for hand baggage, it's typically 55 cm x 35 cm x 25 cm for Boeing flights and 50 cm x 35 cm x 23 cm for Q400 flights.

Question 3

What is SpiceJet's baggage allowance for international flights?

Accepted Answer

For international flights, the checked-in baggage allowance typically ranges from 20 kg to 30 kg, depending on the destination. Hand baggage allowance remains one piece up to 7 kg, with specific dimensions based on the aircraft type.

Question 4

What is SpiceJet's flight cancellation policy?

Accepted Answer

If you cancel your flight, fees apply unless you cancel within 24 hours of booking and your flight is more than 7 days away. Cancellations must be made at least 2 hours before departure for domestic flights and 4 hours for international flights to be eligible for a refund (after deducting fees). If SpiceJet cancels your flight, you are entitled to a full refund or free rescheduling.

Question 5

How can I change or modify my SpiceJet booking?

Accepted Answer

You can change or modify your booking online via the SpiceJet website/app, through their reservations call center (+91 (0)124 4983410, +91 (0)124 7101600), or at airport sales counters. Fees and fare differences may apply, and changes within 4 hours of departure may result in forfeiture of the fare. Name corrections are free within 24 hours of booking.

Question 6

What compensation can I expect if SpiceJet delays or cancels my flight?

Accepted Answer

If SpiceJet cancels your flight, they must offer an alternate flight or a full refund. If notified less than 14 days before departure, you might be eligible for compensation, potentially up to €600 for flights to/from EU countries if the delay is 3+ hours and not due to extraordinary circumstances.

Question 7

Can I pre-purchase excess baggage for my SpiceJet flight?

Accepted Answer

Yes, you can pre-purchase excess baggage online up to 3 hours before your flight, which is generally more affordable than paying at the airport.

Question 8

How do I request special assistance for my SpiceJet flight?

Accepted Answer

You can request special assistance, such as for disabled or elderly passengers, during the online booking process or by emailing specialassistance@spicejet.com at least 48 hours before your flight.

Question 9

What is the procedure for lodging a complaint with SpiceJet?

Accepted Answer

First, write to the Customer Experience team at custrelations@spicejet.com. If unsatisfied with the response, you can contact the Nodal Officer at nodalofficer@spicejet.com, quoting your unique reference number. Further appeals can be made to the Appellate Authority at appellateauthority@spicejet.com.

Question 10

How can I call SpiceJet customer service from another country?

Accepted Answer

If you need to call SpiceJet from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Complaints/ Feedback
Appellate Authority	+91 124 391 3939 Call now
Customer Service
Australia/ New Zealand	+61 2 8248 0058 Call now
Austria	+43 1 2368958 Call now
Bahrain	+973 1722 3315 Call now
Bulgaria	+359 2 981 9910 Call now
Canada	+1 416 323 9898 Call now
China	+86 20 3727 6947 Call now
Croatia	+385 91 299 9655 Call now
Cyprus	+357 22 765975 Call now
Hong Kong	+852 3705 6324 Call now
Indonesia	+62 21 34831525 Call now
Israel	+972 3 526 9654 Call now
Italy	+39 02 4399 8948 Call now
Kazakhstan	+7 7272 72 94 05 Call now
Kuweit	+965 2246 5360 Call now
Maldives	+960 332 3069 Call now
Myanmar	+95 1 378 235 Call now
Oman	+968 24 131515 Call now
Romania	+40 21 599 0101 Call now
Russia	+7 495 641 51 21 Call now
Saudi Arabia (Jeddah)	+966 12 667 9444 Call now
Saudi Arabia (Riyadh)	+966 11 454 9563 Call now
Serbia	+381 11 2631327 Call now
Singapore	+65 6226 2169 Call now
Direct line	+91 124 498 3410 Call now +91 124 710 1600 Call now
Thailand	+66 2 634 0238 Call now
Turkey	+90 212 292 88 88 Call now
UAE (Abu Dhabi)	+971 2 677 0678 Call now
UAE (Dubai)	+971 4 396 5186 Call now
UAE (Sharjah)	+971 6 569 4000 Call now
Ukraine	+380 44 351 1580 Call now
Sales/ Reservations
Sales/ Reservations	+91 96540 03333 Call now +91 98718 03333 Call now

SpiceJet Customer Service Number, Support Phone & Contact Info

About SpiceJet & Customer Service

SpiceJet's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)