Question 1

How can I contact Shanghai Airport customer service?

Accepted Answer

You can reach the Shanghai Airport Service Hotline by dialing +862196990. This hotline is available 24 hours a day for general inquiries and service reservations.

Question 2

What should I do if I lose an item at Shanghai Pudong or Hongqiao Airport?

Accepted Answer

If you lose an item at Shanghai Pudong International Airport, you can contact the Lost and Found department at +862168340096. For Shanghai Hongqiao International Airport, the Lost and Found service is available from 07:00 to 20:30, and you can call +862122344553. When claiming an item, you will need to provide details about the lost item and show a valid ID.

Question 3

Where can I store my luggage at Shanghai Airport?

Accepted Answer

Luggage storage services are available in both Terminal 1 and Terminal 2 of Shanghai Pudong International Airport. You can inquire about these services by calling +862168345201 or +862168346610. Storage costs typically range from ¥20–¥50 per item, depending on size and duration, with a maximum storage period of 30 days.

Question 4

What are the general baggage policies for flights from Shanghai Airport?

Accepted Answer

Baggage policies, including standard luggage allowance, size, and weight limits, are primarily determined by your specific airline. It is recommended to check directly with your airline for their exact regulations. Generally, most international flights allow 1–2 checked bags up to 23–32 kg each. Passengers are advised to remove power banks before security checks and ensure they comply with regulations regarding liquids (containers no larger than 100 ml).

Question 5

How early should I arrive at Shanghai Airport for my flight?

Accepted Answer

For international flights, it is recommended to arrive at least 3 hours before departure. For domestic flights, arriving 2 hours prior is generally sufficient. During peak travel periods, it is advisable to add an additional 30-60 minutes buffer due to potentially longer queues at check-in and security.

Question 6

Are there special assistance services for passengers with specific needs (e.g., reduced mobility, infants)?

Accepted Answer

Yes, Shanghai Airport provides special assistance services. Passengers can book services like free wheelchair assistance, priority check-in, security clearance, electric cart service (in T2), and stroller service for infants by calling the Shanghai Airport Service Hotline at +862196990. Full accompaniment services are also available for special passengers.

Question 7

What are the rules for carrying liquids and power banks through security?

Accepted Answer

Liquids, gels, and aerosols must be in containers of 100 ml or less and placed in a clear, resealable plastic bag. Power banks must be carried in carry-on luggage, clearly identified, and their rated energy value should not exceed 100 Wh. Power banks exceeding 100 Wh but not more than 160 Wh require airline approval. Power banks over 160 Wh and non-compliant power banks are forbidden. Lithium batteries should not be inserted in checked-in luggage.

Question 8

How can overseas visitors apply for a departure tax refund at Shanghai Airport?

Accepted Answer

Overseas visitors can apply for a departure tax refund on eligible purchases made within 17 days before departure, with a single-day spend of at least RMB 500 at designated tax-free stores. The process involves obtaining a tax refund form and invoice from the store, presenting unused items for customs verification and stamping upon departure, and then claiming the refund (cash or transfer) at the tax refund counter in the airport's restricted area. Intelligent self-service terminals are also available in Terminal 2 of Pudong Airport for real-time verification.

Question 9

Is Wi-Fi available at Shanghai Pudong and Hongqiao Airports?

Accepted Answer

Yes, Wi-Fi services are available throughout Shanghai Pudong International Airport and Shanghai Hongqiao International Airport for passengers.

Question 10

Are there currency exchange and banking facilities at Shanghai Airport?

Accepted Answer

Both Terminal 1 and Terminal 2 at Shanghai Pudong International Airport offer multiple currency exchange counters and ATMs for passenger convenience.

Question 11

How can I call Shanghai Airport customer service from another country?

Accepted Answer

If you need to call Shanghai Airport from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Complaint (Hongqiao)
Complaint Hotline	+86 21 3253 1090 Call now
Customer Service
Cargo Hub Promotion Division	+86 21 6834 2417 Call now
Online Reporting	+86 21 2234 3215 Call now
Shanghai Airport Construction Command	+86 21 6885 3047 Call now
Shanghai Airport Industry Investment Co., Ltd.	+86 21 2234 0200 Call now
Emergency/ Hotline
Emergency/ Hotline	+86 21 96990 Call now
Lost and Found (Hongqiao)
Lost and Found	+86 21 2234 4553 Call now 07:00-20:30
Lost and Found (Pudong)
Lost and Found	+86 21 6834 0096 Call now
Luggage Storage (Pudong)
Luggage Storage	+86 21 6834 5201 Call now +86 21 6834 6610 Call now

Shanghai Airport Customer Service Number, Support Phone & Contact Info

About Shanghai Airport & Customer Service

Shanghai Airport's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)