Question 1

How can I change my flight date/time or itinerary?

Accepted Answer

Customers can change their flight date/time or itinerary through the Bamboo Airways website/mobile app (if eligible by fare rules), by contacting their initial agent, visiting a Bamboo Airways ticket office, or calling the customer service hotline. Changes are subject to fare conditions and may incur fees.

Question 2

What is Bamboo Airways' carry-on baggage allowance?

Accepted Answer

Economy Class passengers are allowed one main piece and/or one small personal item, with a total maximum weight of 7kg. Business Class passengers are allowed two main pieces and/or one small personal item, with a total maximum weight of 14kg (each main piece not exceeding 7kg). Main piece dimensions should not exceed 56cm x 36cm x 23cm.

Question 3

What is Bamboo Airways' checked baggage allowance?

Accepted Answer

Checked baggage allowances vary by ticket class and route. For domestic flights, Economy Class typically allows 20kg, while Premium Economy and Business Class allow 30kg or more. International flights generally have higher limits, with Economy Class often allowing 30kg and Business Class 40kg or more. Each piece must not exceed 32kg and/or 203cm in combined dimensions.

Question 4

How can I purchase excess baggage?

Accepted Answer

Excess baggage can be purchased in advance through the Bamboo Airways website, mobile app, or authorized agents. Pre-purchasing is generally more affordable than paying at the airport check-in counter.

Question 5

What is Bamboo Airways' flight cancellation and refund policy?

Accepted Answer

The refund and cancellation policy depends on the ticket class and whether the cancellation is voluntary (by passenger) or involuntary (by airline). Voluntary refunds may incur fees, and some ticket classes are non-refundable. Involuntary cancellations (e.g., by the airline due to significant delays) typically allow for refunds or rebooking without a fee.

Question 6

How do I request a refund for an online booking?

Accepted Answer

For online bookings, send a refund request to 19001166@bambooairways.com using the email address registered when booking. Include the booking code, passenger names, and flight route/date/time.

Question 7

Does Bamboo Airways offer a 24-hour cancellation policy?

Accepted Answer

Yes, passengers may cancel a flight booked on Bamboo Airways within 24 hours of purchase for a full refund, provided the reservation was made a week or more before the flight's departure date.

Question 8

How can I become a member of Bamboo Club?

Accepted Answer

You can register for Bamboo Club membership through the Bamboo Airways mobile app, by contacting ticket offices, or by scanning QR codes at designated locations.

Question 9

How can I contact Bamboo Club customer service?

Accepted Answer

Bamboo Club members can contact the dedicated customer care call center at +84 1900 1133 / 0084 1900 1133.

Question 10

Where can I find information about delayed, damaged, or lost baggage?

Accepted Answer

For issues with delayed, damaged, or lost baggage, or baggage left onboard, customers should contact the Lost and Found Offices.

Question 11

How can I call Bamboo Airways customer service from another country?

Accepted Answer

If you need to call Bamboo Airways from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Bamboo Club Member Support
Hotline	+84 1900 1133 Call now 24/7 ICT
Customer Service
Hotline	+84 24 3233 3233 Call now 24/7 ICT
General Customer Service
Hotline	+84 1900 1166 Call now

Bamboo Airways Customer Service Number, Support Phone & Contact Info

About Bamboo Airways & Customer Service

Bamboo Airways's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)