Question 1

How can I contact Beijing Capital Airlines customer service?

Accepted Answer

You can contact Beijing Capital Airlines customer service by phone at 95375 within mainland China, or at +8689895375 for international calls. The service is generally available daily from 8:00 to 22:00.

Question 2

What is Beijing Capital Airlines' carry-on baggage allowance?

Accepted Answer

For Economy class, passengers are typically allowed one piece of carry-on baggage with a maximum weight of 5 kg and dimensions not exceeding 20cm x 40cm x 55cm. Business class passengers are generally allowed two pieces, with a maximum total weight of 10 kg (5 kg per piece).

Question 3

What is Beijing Capital Airlines' checked baggage allowance?

Accepted Answer

Checked baggage allowances vary by route and travel class. For Economy class, it is typically 1 or 2 bags, each weighing up to 23 kg (50 lbs) with total linear dimensions not exceeding 158 cm (62 inches). For Business class, it is generally 2 bags, each weighing up to 32 kg (70 lbs) with the same size restrictions.

Question 4

How do I change or cancel my flight with Beijing Capital Airlines?

Accepted Answer

Flight changes and cancellations are permitted, subject to applicable fees and fare rules. You can manage your booking through the airline's online tools or by contacting customer service directly. For changes or cancellations within 24 hours of departure, it is recommended to contact the airline immediately.

Question 5

What is the online check-in policy for Beijing Capital Airlines?

Accepted Answer

Online check-in for Beijing Capital Airlines flights typically opens 24 hours before departure. For domestic flights, online check-in is available up to 120 minutes before departure, and for international flights, up to 180 minutes before departure.

Question 6

Does Beijing Capital Airlines offer refunds for tickets?

Accepted Answer

Refund eligibility depends on the specific fare rules of your ticket; both non-refundable and partially refundable options exist. Cancellation fees may apply. For fully non-refundable tickets, travel credit may be offered instead of a cash refund.

Question 7

What is Beijing Capital Airlines' policy on traveling with pets?

Accepted Answer

Beijing Capital Airlines allows small cats and dogs in the cabin, provided their combined weight with the carrier does not exceed 8 kg. The pet container must be well-ventilated and not exceed 40x30x20 cm. A health certificate and vaccination records are required for pet travel.

Question 8

Does Beijing Capital Airlines have a mobile application?

Accepted Answer

Yes, Beijing Capital Airlines offers an official mobile app for both Android and iOS platforms. The app allows passengers to book flights, check-in, manage bookings, and track flight status.

Question 9

What should I do if my Beijing Capital Airlines flight is delayed or canceled?

Accepted Answer

If your flight is delayed by 3 hours or more, or canceled with less than 14 days' notice, you may be entitled to compensation under UK and EU regulations, potentially up to €600. The airline should also offer you a new flight or a full refund.

Question 10

Can I select my seat online when flying with Beijing Capital Airlines?

Accepted Answer

Yes, Beijing Capital Airlines generally offers online seat selection, often for a nominal fee. This option is usually available during the web check-in process or through your booking management portal.

Beijing Capital Airlines (JD Airlines) Customer Service Phone Number & Contact Information

How to Contact Beijing Capital Airlines (JD Airlines)

Beijing Capital Airlines (JD Airlines) Customer Service Phone Numbers

Beijing Capital Airlines (JD Airlines) Customer Service FAQ