Question 1

What is Nauru Airlines' carry-on baggage allowance?

Accepted Answer

Economy Class passengers are permitted one piece of carry-on luggage up to 7kg, while Business Class passengers are allowed up to 10kg. All carry-on bags must fit within the dimensions of 48 x 34 x 23cm. Passengers may also bring a personal item such as a handbag, coat, camera, or reading material.

Question 2

What is Nauru Airlines' checked baggage allowance?

Accepted Answer

Checked baggage allowance varies depending on the fare purchased. Economy Class passengers typically have an allowance of 23kg, while Premium Business passengers are permitted 45kg. Each individual bag must not exceed 32kg, and the total dimensions of baggage must not exceed 270cm, with no single piece exceeding 158cm.

Question 3

How can I purchase additional baggage allowance?

Accepted Answer

Additional baggage allowance can be purchased online, which may offer a more cost-effective option compared to purchasing at the airport. You can typically add allowances in increments of 5kg, 10kg, 15kg, 20kg, or 25kg.

Question 4

What should I do if my Nauru Airlines flight is delayed or canceled?

Accepted Answer

If your flight is delayed or canceled, Nauru Airlines will endeavor to accommodate you on the next available flight and will contact you with alternative arrangements. If the delay or cancellation is attributable to Nauru Airlines, you will be rebooked at no additional cost. It is strongly recommended to purchase travel insurance to cover any potential impact on onward connections.

Question 5

How will I be notified about changes to my flight schedule?

Accepted Answer

Nauru Airlines communicates updates regarding scheduled flights primarily via email or SMS. It is the passenger's responsibility to regularly check their email for any notifications concerning their booking. In rare circumstances, the airline's team may attempt to contact passengers using the phone number provided during booking.

Question 6

What is Nauru Airlines' refund policy?

Accepted Answer

Refunds are subject to the specific fare conditions and rules of your ticket, as some fares may be non-refundable or incur cancellation penalties. For eligible unused tickets, the full amount paid, minus any applicable fees, may be refunded. Refunds are generally processed back to the original form of payment within approximately fifteen business days.

Question 7

Can I reschedule my Nauru Airlines flight?

Accepted Answer

Yes, rescheduling flights is possible, subject to the fare rules of your ticket and seat availability. If you are unable to travel due to illness or are denied boarding for health reasons, rescheduling may be an option, although refunds are only provided if your ticket's fare conditions allow for it.

Question 8

How can I contact Nauru Airlines customer service?

Accepted Answer

You can reach Nauru Airlines customer service during normal business hours, Monday to Friday. For international callers, the number is +61 7 3229 6455. If calling from within Australia, dial 1300 369 044, and from within Nauru, call 5577000. You can also send an email to their reservations team at reservations@nauruairlines.com.au.

Question 9

Is online check-in available for Nauru Airlines flights?

Accepted Answer

Currently, online check-in is not available for Nauru Airlines flights. Passengers are required to check in at the airport. Airport check-in counters open 3 hours before the scheduled flight departure time and close 1 hour prior to departure.

Question 10

What is the contact number for after-hours emergency reservations?

Accepted Answer

For after-hours emergency reservations queries related to same-day or next-day travel, you can contact Nauru Airlines at +61 499 044 250.

Question 11

How can I call Nauru Airlines customer service from another country?

Accepted Answer

If you need to call Nauru Airlines from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
After-hours Emergency Reservations
Same-day or next-day travel emergencies	+61 499 044 250 Call now
Customer Service
International callers	+61 7 3229 6455 Call now
Within Australia	+61 1300 369 044 Call now
Within Nauru	+674 557 7000 Call now

Nauru Airlines Customer Service Number, Support Phone & Contact Info

About Nauru Airlines & Customer Service

Nauru Airlines's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)