Question 1

How can I contact Ryanair customer service?

Accepted Answer

Ryanair customer service can be reached via phone or live chat. Phone support is available during specified hours, and live agents for chat are also available during certain times, while a chatbot offers 24/7 assistance. Ryanair does not offer email support.

Question 2

What is Ryanair's general refund policy?

Accepted Answer

Ryanair tickets are generally non-refundable if the flight operated and the passenger did not travel. Refunds may be issued in rare instances where Ryanair cancels a flight, fails to operate it reasonably according to schedule, or denies boarding. Refunds may also be considered in cases of the death of an immediate family member not traveling with you within 10 days prior to the flight, or if someone on your booking passes away before the trip.

Question 3

Can I cancel my Ryanair flight?

Accepted Answer

Generally, Ryanair does not allow passengers to cancel flights. If a passenger does not show up, the booking is considered cancelled without a refund. However, passengers may be eligible for a refund of airfare taxes (excluding administration fees) if they cancel within 24 hours of booking and the flight is more than 7 days away.

Question 4

How can I change my Ryanair flight booking?

Accepted Answer

You can change the date and/or route of your Ryanair flight online up to 2.5 hours before the original or new flight's scheduled departure time, whichever comes first. Changes are subject to a change fee per person, per flight, plus any difference in fare. There is a 24-hour grace period after booking to make changes for free if a mistake was made, provided the flight is more than 7 days away.

Question 5

What is Ryanair's baggage allowance for cabin bags?

Accepted Answer

All Ryanair fares include one small personal bag (max. 40 x 30 x 20 cm) that must fit under the seat in front of you. Passengers who purchase "Priority & 2 Cabin Bags" or a Regular/Flexi Plus fare can also bring a second 10kg cabin bag (max. 55 x 40 x 20 cm) to be stored in the overhead locker.

Question 6

What is Ryanair's policy for checked baggage?

Accepted Answer

Passengers can purchase up to three checked bags, either weighing 10kg or 20kg. A 23kg checked bag option is also available (one per passenger). Checked baggage is charged per person, per one-way flight, with prices varying based on the route, travel dates, and method of purchase. Higher fees apply if bags are added after the initial booking or at the airport. The maximum size for checked baggage is 81cm x 119cm x 119cm, and excess weight is charged per kg.

Question 7

What should I do if my Ryanair flight is cancelled or significantly delayed?

Accepted Answer

If your Ryanair flight is cancelled or delayed by over 5 hours, you are generally entitled to a full refund of your ticket, rebooking on an alternate flight to your destination, and reimbursement for reasonable extra expenses incurred, such as meals and accommodation. You may also be entitled to compensation under EU261 regulations, depending on the circumstances of the disruption.

Question 8

I am having trouble with my myRyanair account. What should I do?

Accepted Answer

If you are experiencing issues logging into or using your myRyanair account, first ensure you are using the correct email address and check for typos. When creating or signing in from a new device, a verification code will be sent to your email, which must be entered manually. If problems persist, you can contact Ryanair customer support for assistance.

Question 9

How do I claim a refund if my flight was disrupted?

Accepted Answer

If you booked directly with Ryanair and are entitled to a refund due to a flight disruption, the refund will typically be deposited into your Ryanair Wallet within 24 hours. From there, you can choose to use it for future flights or withdraw it to your original form of payment, which usually takes 5 working days. If booked via an online travel agent, you may need to complete a customer verification process by submitting a form.

Question 10

How can I call Ryanair customer service from another country?

Accepted Answer

If you need to call Ryanair from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Accessibility
Accessibility	+353 1 255 5213 Call now
General Info
Alternate International	+353 1 697 1368 Call now
International	+353 1 255 5212 Call now +353 1 812 1212 Call now
Ireland	+353 1 691 7177 Call now
United Kingdom	+44 113 868 4151 Call now

Ryanair Customer Service Number, Support Phone & Contact Info

About Ryanair & Customer Service

Ryanair's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)