Question 1

How can I change the date of my Level flight?

Accepted Answer

You can change your flight date through the "Manage My Booking" section on flylevel.com. If you purchased an Economy Extra or Premium Economy Extra fare, date changes may be included. Otherwise, a fee applies, along with any fare difference. Changes are generally allowed up to 24 hours before departure, but certain exceptions apply, such as flights departing within 24 hours, connecting flights, or bookings with infants or promotional codes. If you made a mistake within 24 hours of purchase, you might be able to change the date at no cost, only paying the fare difference.

Question 2

What is Level's policy regarding refunds for cancelled flights?

Accepted Answer

If Level cancels your flight, you are generally entitled to either alternative transportation to your destination or a refund. If the cancellation is announced less than 14 days before departure and is the airline's fault, you may also be eligible for compensation up to €600 per person under EU261 regulations. Refunds in the form of a voucher may be offered if your booking includes the "Voucher Refund" service, if your flight was cancelled, or if it was significantly delayed.

Question 3

What is Level's baggage allowance for carry-on and checked luggage?

Accepted Answer

All Level fares include two carry-on bags: one standard-sized cabin bag (max 56 x 40 x 25 cm) and one smaller personal item (max 40 x 30 x 15 cm) that must fit under the seat, with a total combined weight of up to 10 kg. Checked baggage allowance varies by fare type; the "Light" fare does not include checked baggage, while other fares typically include at least one piece up to 23 kg. The maximum weight for any single checked bag is 32 kg, and total dimensions should not exceed 158 cm.

Question 4

What are the fees for excess or special baggage on Level flights?

Accepted Answer

Fees for checked baggage vary depending on the route and when you purchase the allowance (cheapest online when booking, higher at the airport). For bags exceeding 23 kg and up to 32 kg, an excess baggage charge applies at the airport. Special luggage, such as sports equipment (skis, surfboards, bikes), can be transported for an additional fee and must be securely packed.

Question 5

What should I do if my baggage is lost, delayed, or damaged?

Accepted Answer

For any issues regarding lost, delayed, or damaged baggage, you should contact Level's customer support. Complaints for delayed or misplaced baggage must be lodged within 21 days, and for damaged baggage within 7 days. Compensation will be paid proportionally to the damage, or repair/replacement may be provided.

Question 6

How and when can I check in for my Level flight?

Accepted Answer

You can check in for Level flights online via the "My Booking" section on flylevel.com or at the airport. Online check-in is generally recommended. Airport check-in typically opens 4 hours before departure and closes 60 minutes before the scheduled departure time.

Question 7

What are the boarding procedures for Level flights?

Accepted Answer

Boarding for Level flights usually begins 50 minutes before the scheduled departure time and closes 20 minutes prior. Passengers are called to board by groups, which can be found on their boarding pass. If traveling to the United States, it is recommended to be at the gate at least 90 minutes before departure to allow for security processes.

Question 8

Am I entitled to compensation if my Level flight is delayed or cancelled?

Accepted Answer

Yes, under EU Regulation 261, if your Level flight is delayed by more than 3 hours or cancelled fewer than 14 days before departure due to reasons within the airline's control, you may be entitled to compensation of up to €600 per person. This applies to most flights departing from or arriving in the EU. However, if the disruption is caused by "extraordinary circumstances" (e.g., bad weather, air traffic control strikes), compensation may not be applicable.

Question 9

How can I contact Level customer service?

Accepted Answer

You can contact Level customer service through various phone numbers listed on their official website for different regions. They also offer a chatbot named 'Fly' on their homepage for quick answers. For formal complaints, you can use the online contact form on their website or send a letter to their registered office in Barcelona, Spain.

Question 10

How can I call Level Airline customer service from another country?

Accepted Answer

If you need to call Level Airline from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
Travel agencies (From USA)	+1 646 968 0631 Call now
Customer Service (Romania)
Individual	+40 751 559 999 Call now
General Info
General Info	+34 902 75 76 10 Call now
Individual	+1 438 448 4400 Call now +1 646 585 9797 Call now +33 1 86 26 93 00 Call now +34 901 81 06 00 Call now +56 2 2585 6939 Call now +54 11 5984 5995 Call now
Individual (Rest of the world (international call rates apply))	+34 931 22 45 00 Call now
Travel agencies	+1 438 558 3038 Call now +33 820 09 50 95 Call now +56 2 2393 7433 Call now +54 11 5354 8125 Call now
Travel agencies (Rest of the world (international call rates apply))	+34 931 22 45 99 Call now
Reservations (Spain Toll-Free)
Individual	+90 0670620 Call now
Toll-Free Number
Travel agencies	+1 800 574 8742 Call now

Level Airline Customer Service Number, Support Phone & Contact Info

About Level Airline & Customer Service

Level Airline's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)