Question 1

How can I contact Norwegian Air Shuttle customer service?

Accepted Answer

You can contact Norwegian Air Shuttle customer service by phone. For general inquiries, you can use the main customer service numbers provided for various countries. For callers from countries not listed, you can use the 'Other countries' number +47 2149 0015.

Question 2

What are the operating hours for Norwegian Air Shuttle customer service?

Accepted Answer

Customer service is generally available Monday to Friday from 08:00 to 20:00 CET and Saturday to Sunday from 09:00 to 18:00 CET.

Question 3

How do I request special assistance or wheelchair service?

Accepted Answer

You can request wheelchair assistance online or through Norwegian's Contact Centre. It is recommended to make your request at least 48 hours before departure to ensure proper arrangements. If traveling with an electric wheelchair, you must call the Contact Centre to provide measurements and battery details.

Question 4

How can I manage my booking?

Accepted Answer

You can manage your booking by signing in or finding your reservation through the 'My Travels' section on the Norwegian website or via the Travel Assistant App. This allows for travel preparations and other booking adjustments.

Question 5

What should I do if my baggage is delayed or damaged?

Accepted Answer

If your baggage is delayed or damaged, you should report it immediately. Norwegian provides specific sections on their website for delayed baggage and damaged baggage where you can find more information and initiate a claim.

Question 6

How do I claim a refund for a ticket?

Accepted Answer

Information regarding ticket refunds, including for unused LowFare tickets or other expenses, can be found on the 'Ticket refund' section of Norwegian's help and contact pages. You can also submit claims for delays or cancellations through their online portal.

Question 7

How can I cancel my flight?

Accepted Answer

Flight cancellations can typically be managed through your booking online. For specific details on cancellation policies and potential refunds, refer to the 'Help and contact' section on the official website, particularly the 'Ticket refund' page.

Question 8

How do I claim missing CashPoints or Spenn for the Norwegian Reward program?

Accepted Answer

If you forgot to log in when booking your ticket, you can claim missing CashPoints or Spenn on flights up to 30 days after departure. This can be done through the Norwegian Reward section on the website.

Question 9

What should I do if my flight is delayed or cancelled?

Accepted Answer

In case of a flight delay or cancellation, Norwegian provides options to make a claim. You can find information and initiate a claim through the 'Delay or cancellation' section on their help pages.

Question 10

How can I get a corporate receipt for my booking?

Accepted Answer

If you need a corporate receipt, especially for bookings made in the old system, you can get one by filling in the passenger's booking reference (PNR) and last name on the designated section of the website. For new bookings, company details must be entered during the booking process on the payment page.

Question 11

How can I call Norwegian Air Shuttle Asa customer service from another country?

Accepted Answer

If you need to call Norwegian Air Shuttle Asa from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
Customer Service	+45 70 80 78 80 Call now +47 21 00 40 20 Call now +47 21 49 00 15 Call now +47 21 51 81 71 Call now +65 3163 9096 Call now +1 844 278 8667 Call now +33 9 70 73 80 01 Call now +34 900 838 065 Call now +353 1 697 1489 Call now +46 77 045 77 00 Call now +66 60 003 5180 Call now +358 9 23101600 Call now +39 06 9480 2756 Call now +44 330 828 0854 Call now +49 800 5895000 Call now +54 11 5078 9745 Call now +55 21 3500 0451 Call now
Customer Service (Spain)
Customer Service	+34 902 84 80 80 Call now
Customer Service (Sweden)
Customer Service	+46 8 446 801 80 Call now
Toll-Free Number
Toll-Free Number	+1 800 357 4159 Call now
Wheelchair Service
Wheelchair Service	+1 844 523 8011 Call now

Norwegian Air Shuttle Asa Customer Service Number, Support Phone & Contact Info

About Norwegian Air Shuttle Asa & Customer Service

Norwegian Air Shuttle Asa's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)