Question 1

How can I contact AlMasria Universal Airlines customer service from abroad?

Accepted Answer

The primary international support number for AlMasria Universal Airlines is +20226955500. Additional contact numbers for their main office are +2022699475 and +2022699465.

Question 2

What are the baggage allowances for AlMasria Universal Airlines flights?

Accepted Answer

For carry-on baggage, Economy Class passengers are generally allowed one piece up to 7 kg, with dimensions not exceeding 55x40x23 cm. For checked baggage, Economy fares typically include one bag up to 20 kg or 23 kg, while Business Class passengers are allowed a complimentary checked baggage allowance of 20 kg or 23 kg. Excess baggage fees apply for additional weight or extra bags.

Question 3

Can I check in online for my AlMasria Universal Airlines flight?

Accepted Answer

Yes, AlMasria Universal Airlines offers online check-in, which is typically available starting 2 hours before the flight's departure. This service allows passengers to select seats and print boarding passes. Airport check-in counters are also available, usually opening 2-3 hours before departure.

Question 4

What is AlMasria Universal Airlines' policy on flight changes and cancellations?

Accepted Answer

Flight cancellations are possible, but they are generally subject to a cancellation fee. It is advisable to review the specific cancellation policy related to your booking details for accurate information.

Question 5

Does AlMasria Universal Airlines offer seat selection?

Accepted Answer

Yes, passengers can choose their preferred seats during online booking. Online seat selection may be available for a nominal fee or free, depending on your flight booking.

Question 6

What cabin classes are available on AlMasria Universal Airlines flights?

Accepted Answer

AlMasria Universal Airlines provides two main cabin classes: Economy Class and Business Class. Business Class offers enhanced services such as priority boarding and lounge access, along with more comfortable seating and increased baggage allowance.

Question 7

Am I entitled to compensation for delayed or cancelled flights with AlMasria Universal Airlines?

Accepted Answer

Under UK and EU regulations, passengers may be entitled to compensation of up to €600 for flight cancellations made with less than 14 days' notice, provided certain conditions are met (e.g., no suitable replacement flight offered, or not due to extraordinary circumstances). Compensation may also apply for significant flight delays, typically those exceeding three hours.

Question 8

Is Wi-Fi available on AlMasria Universal Airlines flights?

Accepted Answer

No, Wi-Fi service is not currently available onboard AlMasria Universal Airlines flights. Passengers are advised to download any desired content for entertainment before their flight.

Question 9

Does AlMasria Universal Airlines have a frequent flyer or loyalty program?

Accepted Answer

AlMasria Universal Airlines does not operate its own dedicated mileage or loyalty program. However, passengers booking through partner platforms like Expedia or Almosafer may be able to earn rewards such as OneKeyCash™, Shukran points, or Qitaf points on eligible bookings.

Question 10

How can I call AlMasria Universal Airlines customer service from another country?

Accepted Answer

If you need to call AlMasria Universal Airlines from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Call Center
International Support	+20 2 26955500 Call now 24/7 EET
Main Office Support
General Inquiries	+20 2 2699465 Call now +20 2 2699475 Call now

AlMasria Universal Airlines Customer Service Phone Number & Contact Information

How to Contact AlMasria Universal Airlines

AlMasria Universal Airlines Customer Service Phone Numbers

AlMasria Universal Airlines Customer Service FAQ