Question 1

What is the baggage allowance for Solomon Airlines flights?

Accepted Answer

For domestic flights, passengers are generally allowed one piece of cabin baggage up to 5kg and checked baggage up to 16kg. For international flights, Economy class passengers can bring one piece of cabin baggage up to 7kg and checked baggage up to 30kg, while Business class passengers are allowed 10kg cabin baggage and 40kg checked baggage. Belama Club members may have higher allowances. It is always recommended to check your specific ticket conditions as limits can vary by fare type and destination.

Question 2

How can I check in for my Solomon Airlines flight?

Accepted Answer

Solomon Airlines currently offers airport check-in only. Online, kiosk, or app check-in services are not available. Passengers should arrive at the airport check-in counters at least 90 minutes before departure for domestic flights and 2.5 to 3 hours before departure for international flights, depending on the origin. Check-in for international flights typically closes 45 minutes before the scheduled departure time.

Question 3

What is Solomon Airlines' policy on flight cancellations and refunds?

Accepted Answer

Flight tickets with Solomon Airlines are generally non-refundable, but this depends on the specific fare rules of your ticket. Cancellations may be permitted with a fee, and unused tickets might be utilized as credit for future travel under certain conditions, typically valid for 12 months from the original ticket issue date. For group bookings, deposits are non-refundable, and tickets issued are refundable less 50% of the gross fare. It is crucial to review the fare conditions applicable to your ticket or contact the airline directly for detailed information.

Question 4

Can I change my Solomon Airlines flight booking?

Accepted Answer

Changes such as rescheduling can be made to flight tickets by directly contacting Solomon Airlines or an authorized agent. Changes are usually subject to an amendment fee and availability. For group bookings, date changes before ticketing are often free, but after ticketing, an amendment fee applies per person. Name changes are generally not permitted after ticketing for group bookings. It's advisable to make changes at least 24 hours prior to the booked departure date to avoid potential penalties.

Question 5

How can I contact Solomon Airlines customer service from abroad?

Accepted Answer

Solomon Airlines provides various international contact numbers. For general international inquiries, you can call +61738605883. Specific country numbers are also available, such as +18884685736 for the USA, +18009854997 for Canada, +448444821670 for the United Kingdom, and +496031737630 for Germany. You can find a comprehensive list of contact numbers for different regions on their official website.

Question 6

Does Solomon Airlines offer online booking and multi-currency payment options?

Accepted Answer

Yes, Solomon Airlines' website allows for online flight bookings, including multi-sector travel within the Solomon Islands. The airline has also introduced multi-currency booking capability, enabling customers to view fares and pay for flights in Solomon Islands Dollars (SBD) or 19 other currencies, including AUD, NZD, USD, and PHP. The website will automatically display search results in the currency of the country from which the customer is accessing the site, with an option to change it.

Question 7

How can I manage my existing Solomon Airlines booking online?

Accepted Answer

You can manage your existing flight booking by visiting the 'Manage My Booking' section on the Solomon Airlines official website. You will need to enter your booking reference and last name to access and update your flight details, change flights, add services, or review your itinerary.

Question 8

What should I do if I have special requirements or medical conditions for my flight?

Accepted Answer

If you have special requirements or medical conditions, it is recommended to contact Solomon Airlines in advance to arrange any necessary support. The airline has policies for travelers with medical conditions, which may include requirements for medical certificates or the use of medical equipment. Early communication ensures that appropriate assistance can be provided for a comfortable journey.

Question 9

Are there specific conditions for group bookings with Solomon Airlines?

Accepted Answer

Yes, group bookings typically require a minimum of fifteen passengers who must travel together on at least one sector. A non-refundable deposit is usually required within 7 days of booking confirmation, and final payment is due no later than 28 days prior to departure. Specific conditions regarding name changes, date changes, and cancellations apply to group fares, which can be obtained by contacting the Solomon Airlines Groups team.

Question 10

How can I call Solomon Airlines customer service from another country?

Accepted Answer

If you need to call Solomon Airlines from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Cargo
Cargo	+677 36592 Call now
Customer Service
Canada	+1 800 985 4997 Call now
Customer Service	+677 20031 Call now
Europe (Netherlands)	+31 20 648 1220 Call now
France	+33 1 53 77 13 45 Call now
Germany	+49 6031 737630 Call now
Hong Kong	+852 2826 9228 Call now
Japan	+81 50 3388 2939 Call now
Malaysia	+60 3 2141 2701 Call now
Philippines	+63 2 8896 9075 Call now
Singapore	+65 6339 5500 Call now
Solomons Holidays	+677 36362 Call now
Taiwan, China	+886 2 2368 7828 Call now
United Kingdom	+44 844 482 1670 Call now
United States of America	+1 888 468 5736 Call now
Vanuatu - Espiritu Santo	+678 573 8000 Call now
Vanuatu - Port Vila	+678 22836 Call now
WhatsApp	+677 72 17818 Call now
Sales/ Reservations
Australia	+61 1300 894 311 Call now
Fiji	+679 229 8840 Call now
International	+61 7 3860 5883 Call now
New Zealand	+64 800 005 455 Call now
Solomon Islands (Groups)	+677 24911 Call now

Solomon Airlines Customer Service Number, Support Phone & Contact Info

About Solomon Airlines & Customer Service

Solomon Airlines's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)