Question 1

How can I contact Arajet customer service?

Accepted Answer

Arajet customer support lines are available 24 hours a day, 7 days a week in Spanish and English. Portuguese support is available via voice from 8:00 a.m. to 12:00 a.m. (midnight, São Paulo local time), and via chat 24 hours a day, 7 days a week. You can contact them via email, chat, or phone numbers listed on their website.

Question 2

What is Arajet's policy on canceling a reservation?

Accepted Answer

You can request the cancellation of your reservation and receive a full refund within 24 hours of purchase.

Question 3

What is the Refund Flex service?

Accepted Answer

Refund Flex is an optional service that allows you to cancel your reservation up to 24 hours before departure and receive a full refund of the base fare and paid extras, excluding the cost of the service itself. It must be purchased at the time of booking and is not available if you have already checked in.

Question 4

How do I request a refund?

Accepted Answer

Refund requests must be submitted within 7 days after your flight date. After submitting the form, you will receive an initial response within 10 business days. If approved, the refund will be processed within 30 days after the response.

Question 5

What is Arajet's carry-on baggage allowance?

Accepted Answer

All Arajet passengers can carry a small personal item (backpack, purse, laptop bag) into the cabin, with a maximum size of 40x25x20cm (15"x9"x7") and a weight of up to 6 kg (10 kg for flights to/from Brazil). Carry-on baggage (large backpack or small suitcase) must not exceed 56x46x25 cm (22"x18"x10") and must not weigh more than 12 kg.

Question 6

What is Arajet's checked baggage allowance?

Accepted Answer

Checked baggage (suitcases or boxes) must not exceed 158 cm (62") in total dimensions. When purchasing checked baggage, the included weight is 23 kg per suitcase. Additional weight can be purchased up to a maximum of 32 kg per suitcase. You can purchase up to 3 checked bags per flight online or through customer service.

Question 7

What happens if my checked baggage is lost, damaged, or delayed?

Accepted Answer

If your paid baggage is lost or delayed by 15 hours or more, Arajet will refund the fee you paid, as required by applicable law or regulation.

Question 8

Can I change my flight or passenger name?

Accepted Answer

You may request a flight change or a customer name change, subject to applicable service charges and payment of any fare difference between the fare paid at the time of booking and the fare applicable to the new date.

Question 9

How will I be notified of flight delays or cancellations?

Accepted Answer

Arajet will make every effort to contact you using the information provided in your reservation regarding any changes to your travel itinerary before the departure date. They are committed to notifying you as promptly as possible of any changes, including cancellations, diversions, or delays of more than 30 minutes.

Question 10

Does Arajet offer complimentary meals on board?

Accepted Answer

For flights lasting more than 4 hours, cabin crew will offer complimentary water and coffee. Other food and beverages can be purchased on board.

Question 11

How can I call Arajet customer service from another country?

Accepted Answer

If you need to call Arajet from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
Argentina	+54 11 6841 9161 Call now
Brazil	+55 11 2500 0220 Call now
Chile	+56 2 2760 9177 Call now
Columbia	+57 601 5145624 Call now
Costa Rica	+506 4001 8693 Call now
Dominican Republic	+1 829 946 8284 Call now
El Salvador	+503 2120 1013 Call now
Equador	+593 2 602 0987 Call now
Guatemala	+502 2458 0420 Call now
Mexico	+52 55 4440 9005 Call now
Toronto, Canada	+1 437 782 3483 Call now
Whats App	+1 809 282 7000 Call now
Customer Service Number
Argentina	+54 11 3987 0142 Call now
Brazil	+55 11 5028 2137 Call now Available from 8:00 a.m. to 12:00 a.m. (São Paulo local time)
Canada (Toronto)	+1 365 389 5403 Call now
Chile	+56 2 2914 3586 Call now
Colombia	+57 604 2044958 Call now
Dominican Republic	+1 849 937 8051 Call now
Mexico	+52 33 4166 8445 Call now
Peru	+51 800 56436 Call now
USA	+1 305 404 9382 Call now
USA (Toll Free)	+1 352 725 3805 Call now
Sales/ Reservations
Sales/ Reservations	+1 809 332 5995 Call now

Arajet Customer Service Number, Support Phone & Contact Info

About Arajet & Customer Service

Arajet's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)