Question 1

What is the checked baggage allowance for St Barth Commuter flights?

Accepted Answer

For scheduled flights, the maximum checked baggage allowance is 23 kg (50 lbs) per passenger. Any single piece of baggage exceeding 32 kg (70 lbs) will not be accepted at check-in. Passengers traveling with an infant are granted an additional 10 kg (22 lbs) baggage allowance, which can include baby accessories like a stroller-cane or changing bag.

Question 2

What is the carry-on baggage allowance for St Barth Commuter flights?

Accepted Answer

Passengers are allowed a maximum total weight of 12 kg (26 lbs) for all carry-on bags and personal accessories combined. The dimensions for cabin baggage are limited to 50x35x25 cm (20x14x10 inches), including pockets, wheels, and handles. A personal accessory, such as a purse, briefcase, or laptop bag, is also permitted, with dimensions limited to 40x30x15 cm (16x12x6 inches).

Question 3

What are the fees for excess baggage?

Accepted Answer

If your checked baggage exceeds the 23 kg allowance on scheduled flights, an extra fee of 5 euros per additional kilogram will be charged. Similarly, if your carry-on baggage exceeds the 12 kg allowance, an extra fee of 5 euros per additional kilogram may apply.

Question 4

What is St Barth Commuter's flight cancellation policy?

Accepted Answer

If you cancel a scheduled flight more than 48 hours before the departure date, you will receive a refund subject to a 20% penalty. If the cancellation occurs less than 48 hours before the flight or in the case of a no-show, the ticket becomes non-refundable. If St Barth Commuter cancels your flight, you have the option to rebook on another flight or receive a refund if you choose not to travel. However, no compensation is offered for cancellations due to extraordinary circumstances such as adverse weather conditions or security risks.

Question 5

How and when should I check in for a St Barth Commuter flight?

Accepted Answer

St Barth Commuter does not offer online check-in, so all passengers must check in at the airport. Check-in counters typically open 90 minutes before the scheduled departure time and close 30 minutes prior to departure. It is recommended that passengers arrive at the airport ideally one to two hours before their flight to ensure sufficient time for the check-in process.

Question 6

Can I bring my pet on a St Barth Commuter flight?

Accepted Answer

St Barth Commuter welcomes pets (cats and dogs only) in the cabin, provided their weight does not exceed 8 kg (18 lbs). The pet's weight will be factored into your carry-on baggage allowance, and an additional fee may be applied. Please note that animals are not accepted in the aircraft's cargo holds due to unsuitable conditions.

Question 7

Do St Barth Commuter aircraft have toilets onboard?

Accepted Answer

No, the Cessna Grand Caravan aircraft utilized for St Barth Commuter flights do not have onboard toilet facilities due to the size and configuration of the aircraft.

Question 8

How can I contact St Barth Commuter if I am calling from abroad?

Accepted Answer

If you are calling from abroad, you can contact St Barth Commuter for general information, scheduled flights, or charter flight inquiries by dialing +590 590 27 54 54.

Question 9

How can I check the status of my St Barth Commuter flight?

Accepted Answer

You can check the real-time status of your St Barth Commuter flight by calling their customer service at +590 590 27 54 54 or by visiting their official website.

Question 10

Is seat selection available and is there a fee?

Accepted Answer

No, seat selection is not available for a fee with St Barth Commuter. Seating arrangements are typically managed by the flight crew to ensure proper weight balance for the aircraft.

Question 11

How can I call St Barth Commuter customer service from another country?

Accepted Answer

If you need to call St Barth Commuter from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

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