Question 1

How can I perform online check-in for my Azerbaijan Airlines flight?

Accepted Answer

You can perform online check-in via the Azerbaijan Airlines website or the AZAL mobile app by entering your surname and booking code (PNR) or e-ticket number. After selecting your flight and passengers, you can choose your seat, pre-pay baggage fees if needed, and then download, print, or save your boarding pass.

Question 2

When does online check-in open and close for Azerbaijan Airlines flights?

Accepted Answer

Online check-in for Azerbaijan Airlines flights opens 48 hours before departure and closes 60 minutes prior to the scheduled departure time for all flights.

Question 3

How can I cancel my flight with Azerbaijan Airlines?

Accepted Answer

You can cancel your booking online through the "Manage booking" section on the official website or mobile app by selecting the "Ticket's refund" option. Alternatively, you can contact the call center.

Question 4

What is Azerbaijan Airlines' 24-hour cancellation policy?

Accepted Answer

For tickets purchased directly from Azerbaijan Airlines at least seven days before departure, cancellations are permitted within 24 hours of purchase for a full refund. Saver fares in economy class are generally non-refundable once the ticket number is generated, except if canceled within 24 hours of purchase, provided the departure date is at least 7 days in advance.

Question 5

What are the penalties for cancelling an Azerbaijan Airlines flight?

Accepted Answer

Cancellation penalties vary based on the fare rules and the timing of the cancellation. For some economy class tickets, a 10% penalty applies if canceled before the flight, and a 25% penalty after departure. If canceled within 24 hours before departure, a 50% penalty may apply, and if canceled less than 5 days but more than 24 hours before departure, a 30% penalty may apply. After flight departure, the ticket price is generally non-refundable.

Question 6

How long does it take to receive a refund from Azerbaijan Airlines?

Accepted Answer

Refunds from a 24-hour cancellation are typically processed within 7-10 business days in the original form of payment.

Question 7

What should I do if my baggage is delayed, lost, or damaged?

Accepted Answer

If your baggage is delayed, lost, or damaged, you should immediately contact the Lost and Found service at the airport of arrival and fill out a Property Irregularity Report (PIR). You will receive a file reference number to track your baggage. For further inquiries, you can contact Azerbaijan Airlines at +994 12 497 26 00 or wt@azal.az.

Question 8

How can I correct a mistake on my Azerbaijan Airlines ticket (e.g., name, surname, date of birth)?

Accepted Answer

For corrections of typos in the first and last name, you can contact the call center. Minor corrections of up to two letters might be free, while more significant changes may incur a fee. Changes to gender, passport number, and expiration date might be possible through the "booking management" section or by contacting the carrier.

Question 9

What is the free baggage allowance for Economy class on Azerbaijan Airlines?

Accepted Answer

For Economy class, the free baggage allowance is typically one piece not exceeding 23 kg, and one piece of hand luggage not exceeding 10 kg.

Question 10

How can I become a member of the AZAL Miles program?

Accepted Answer

You can become a member of the AZAL Miles program by registering. Information on how to join, including for children, and how to use your personal account is available in the FAQ section on the Azerbaijan Airlines website.

Phone Line	Phone
Baggage Inquiries
Baggage Support	+994 12 497 26 00 Call now 24/7 AZT
Call Center
24-Hour Support	+994 12 598 88 80 Call now 24/7 AZT
Whatsapp Support
Whatsapp	+994 70 437 40 82 Call now 24/7 AZT

Azerbaijan Airlines Customer Service Phone Number & Contact Information

How to Contact Azerbaijan Airlines

Azerbaijan Airlines Customer Service Phone Numbers

Azerbaijan Airlines Customer Service FAQ