Question 1

How can I check in online with China Southern Airlines?

Accepted Answer

Online check-in is available from 15:00 two days before departure until one hour before departure. You can access it via the official website or mobile app using your booking reference, ticket number, or CSN account login.

Question 2

What is China Southern Airlines' cancellation policy?

Accepted Answer

Passengers can cancel their ticket without additional charges if done within 24 hours of booking. If the cancellation is made after this period, a fee may be levied. For tickets to/from the USA, cancellation within 48 hours may be free.

Question 3

How do I request a refund for my ticket?

Accepted Answer

You can submit a refund application online by logging into the website, going to 'Booking record', selecting the booking, and clicking 'Refund'. Cancellation charges will be deducted according to regulations, and the refund will be transferred to the original payment account.

Question 4

What is the checked baggage allowance for China Southern Airlines?

Accepted Answer

Checked baggage allowance varies by route and cabin class. For flights involving Japan, America, Oceania, Russia, Dubai, and Nairobi, Economy and Premium Economy typically allow 2 bags up to 23 kg each, Business allows 2 bags up to 32 kg each, and First Class allows 3 bags up to 32 kg each. Infants are allowed 1 bag up to 10 kg.

Question 5

What is the carry-on baggage allowance for China Southern Airlines?

Accepted Answer

Economy Class passengers can bring one carry-on bag weighing no more than 8 kg and not exceeding 55 x 40 x 20 cm. First and Business Class passengers may bring two carry-on bags, each up to 10 kg and 55 x 40 x 20 cm.

Question 6

Can I change my flight online?

Accepted Answer

If the ticket has been issued, passengers can use the self-service on the E-ticket website to request changes to the flight, date, or cabin class. Relevant changing fees may apply based on the fare conditions.

Question 7

What happens if my flight is cancelled or delayed by the airline?

Accepted Answer

If a flight is cancelled or delayed due to reasons such as aircraft maintenance or reallocation, China Southern Airlines may arrange alternative flights, change the route, or offer a refund without charging a price difference or excess baggage fees.

Question 8

How can I contact China Southern Airlines for special assistance?

Accepted Answer

For any disability assistance information and service application, you can contact China Southern Airlines at +18446222993.

Question 9

What is the policy for 'no-show' passengers?

Accepted Answer

If a passenger fails to board a reserved flight, tickets for no-show passengers will be processed according to China Southern Airlines' rules for refunds and changes after departure. Passengers should advise the airline or agents in advance to cancel their booking if they cannot fly.

Question 10

How long does it take to receive a refund?

Accepted Answer

Refunds typically take approximately 7-8 working days to reflect in your source account. If the ticket was purchased with cash, it might take up to 20 days.

Question 11

How can I call China Southern Airlines customer service from another country?

Accepted Answer

If you need to call China Southern Airlines from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Baggage Inquiry
General Baggage Inquiry	+86 20 8612 2921 Call now
Business Sales
Auckland Business Phone	+64 9 302 0666 Call now
Customer Service
Auckland Airport	+64 9 551 0555 Call now 24 hours, 7 days
Baggage Inquiry, Bangkok Suvarnabhumi International Airport	+66 2 134 6294 Call now 24 hours, 7 days
Baggage Inquiry, Dubai Airport	+971 4 220 2337 Call now 24 hours, 7 days
Baggage Inquiry, Hong Kong International Airport	+852 2261 2480 Call now 24 hours, 7 days
Baggage Inquiry, JFK International Airport	+1 718 360 8930 Call now 24 hours, 7 days
Baggage Inquiry, London	+44 20 8745 6159 Call now 24 hours, 7 days
Baggage Inquiry, Los Angeles, EXT 9	+1 866 767 2247 Call now 24 hours, 7 days
Baggage Inquiry, Perth International Airport	+61 8 9479 8109 Call now 24 hours, 7 days
Baggage Inquiry, San Francisco (SFO) International Airport	+1 650 821 0230 Call now 24 hours, 7 days
Baggage Inquiry, Shanghai Hongqiao airport	+86 21 2238 0734 Call now 24 hours, 7 days
Baggage Inquiry, Shanghai Pudong airport	+86 21 6833 9880 Call now 24 hours, 7 days
Baggage Inquiry, Taipei	+886 3 383 4678 Call now 24 hours, 7 days
Baggage Inquiry, TollDnata Melbourne Airport	+61 3 9297 1438 Call now 24 hours, 7 days
Baggage Inquiry, TollDnata Sydney Airport	+61 2 9667 9989 Call now 24 hours, 7 days
Baggage Inquiry, Xinjiang Aksu Airport	+86 997 259 7558 Call now 24 hours, 7 days
Bangkok Suvarnabhumi International Airport	+66 2 134 6365 Call now 24 hours, 7 days
Domestic And International Ticket Service	+86 400 869 5539 Call now 24 hours, 7 days
For Any Disability Assistance	+1 844 622 2993 Call now 24 hours, 7 days
General Customer Service (US)	+1 323 653 8088 Call now 24 hours, 7 days
Hong Kong International Airport	+852 2769 8429 Call now 24 hours, 7 days
JFK International Airport	+1 718 751 4682 Call now 24 hours, 7 days
London Heathrow Airport	+44 20 8745 4563 Call now 24 hours, 7 days
Los Angeles International Airport	+1 310 410 1318 Call now 24 hours, 7 days
Melbourne Airport	+61 3 9338 9919 Call now 24 hours, 7 days
Perth International Airport	+61 8 9492 5300 Call now 24 hours, 7 days
Shanghai Hongqiao airport	+86 21 2238 0745 Call now 24 hours, 7 days
Shanghai Pudong airport	+86 21 6833 9593 Call now 24 hours, 7 days
Singapore Changi Airport	+65 6542 0338 Call now 24 hours, 7 days
Sydney International Airport	+61 2 8338 9808 Call now 24 hours, 7 days
Taiwan Taoyuan International Airport	+886 3 398 3998 Call now 24 hours, 7 days
Toronto Pearson International Airport	+1 905 673 3777 Call now 24 hours, 7 days
Vancouver International Airport	+1 604 248 0387 Call now 24 hours, 7 days
Xinjiang Aksu Airport	+86 997 254 1861 Call now 24 hours, 7 days
Investors/ Franchising
Investors/ Franchising	+86 20 8611 2480 Call now
Sales/ Reservations
Akesu	+86 997 215 2777 Call now
Auckland	+64 800 895 539 Call now
Bangkok	+66 2 677 7388 Call now
Beijing	+86 10 95539 Call now
Chicago O'Hare International Airport	+1 773 601 8800 Call now
Dubai Airport	+971 4 298 9887 Call now
Hong Kong	+852 2929 5033 Call now
Inquire flight information	+86 20 2239 5539 Call now +86 20 8668 2000 Call now
London Heathrow Airport	+44 20 3668 0866 Call now
Los Angeles, Sales Support Number	+1 323 628 6898 Call now
Melbourne, Perth and Sydney	+61 1300 889 628 Call now
New York	+1 212 332 8888 Call now
Sanya Phoenix International Airport	+86 898 95539 Call now
Shanghai	+86 21 3359 1128 Call now
Singapore	+65 6223 3233 Call now
Taipei	+886 2 2509 9555 Call now
Toronto	+1 416 551 5888 Call now
Vancouver	+1 604 638 8866 Call now
Toll-Free Number
Los Angeles and San Francisco	+1 888 338 8988 Call now

China Southern Airlines Customer Service Number, Support Phone & Contact Info

About China Southern Airlines & Customer Service

China Southern Airlines's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)