Question 1

How can I contact Tunisair customer service from abroad?

Accepted Answer

Tunisair provides several international phone numbers for customer service, including a general number for calls from abroad (+216 70 019 161). They also have specific numbers for countries like France, Canada, UK, Switzerland, Belgium, Germany, Netherlands, Austria, Spain, Portugal, Turkey, and UAE. Additionally, you can use their contact form on the official website or send mail to their headquarters.

Question 2

What is Tunisair's baggage allowance for checked luggage?

Accepted Answer

Tunisair's checked baggage allowance varies by route and fare class. Generally, economy class passengers are allowed one piece of checked baggage weighing up to 23 kg, while business class passengers may be allowed two pieces, each weighing up to 32 kg. The total dimensions of each piece should not exceed 158 cm. It's recommended to check the specific allowance for your flight on their website or by contacting customer service.

Question 3

What is the carry-on baggage allowance for Tunisair flights?

Accepted Answer

Economy class passengers are typically allowed one piece of hand baggage not exceeding 8 kg, with maximum dimensions of 55 x 40 x 20 cm. Business class passengers are generally allowed two pieces with a combined total weight not exceeding 10 kg. In addition to the carry-on bag, a small personal item like a purse or laptop bag may also be permitted.

Question 4

How can I check in for my Tunisair flight?

Accepted Answer

Tunisair offers online check-in through their website or mobile app, usually available 24 to 48 hours before departure. This allows you to select your seat and get your boarding pass digitally. Alternatively, you can check in at the airport counters, where it's advisable to arrive early, especially during peak travel times.

Question 5

What is Tunisair's policy on flight cancellations and refunds?

Accepted Answer

If your Tunisair flight is cancelled, you may be entitled to a refund or rebooking on an alternative flight. Under UK and EU regulations, if your flight was cancelled less than 14 days before departure and originated from the UK or EU, you might also be eligible for compensation, unless extraordinary circumstances were involved. You can submit a claim via their online form or by mail.

Question 6

How can I claim compensation for a delayed or cancelled Tunisair flight?

Accepted Answer

If your Tunisair flight from the UK or EU is delayed by more than three hours, cancelled less than 14 days before departure, or if you are denied boarding due to overbooking, you may be entitled to compensation of up to €600 (or £520 for UK flights) under EU/UK regulations. You can submit a claim directly with Tunisair via their customer care section on the website.

Question 7

What should I do if my baggage is lost or damaged by Tunisair?

Accepted Answer

If your checked baggage is lost or damaged, you may be entitled to reimbursement of baggage fees and compensation up to a regulated maximum amount. It is important to submit a claim within 7 days for damage or 21 days for delay. You can file a claim through their customer care section on the website.

Question 8

Does Tunisair offer a frequent flyer program?

Accepted Answer

Yes, Tunisair has a frequent flyer program called "Fidelys." You can sign up for it on their website to accumulate miles and enjoy various benefits.

Question 9

Can I make changes to my Tunisair flight booking?

Accepted Answer

Yes, you can generally make changes to your booking, such as date or time adjustments, but this depends on the fare class and ticket conditions. Fees and availability may apply. It's advisable to check with Tunisair or your booking agent for specific details. Changes made before the ticket is issued are often free, but a fee may apply if the ticket has already been issued.

Question 10

Are meals and Wi-Fi available on Tunisair flights?

Accepted Answer

Yes, Tunisair typically provides complimentary meals and beverages, with availability depending on the flight time, duration, and destination. Wi-Fi is also available on Tunisair flights, with further details usually found on their website.

Question 11

How can I call Tunisair customer service from another country?

Accepted Answer

If you need to call Tunisair from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
Austria	+43 1 2650330 Call now
Belgium	+32 2 882 57 80 Call now
Canada	+1 438 228 9914 Call now
France	+33 1 85 15 07 81 Call now
From Abroad	+216 70 019 161 Call now
From Tunisia	+216 81 107 777 Call now
Germany	+49 69 31090112 Call now
Netherlands	+31 20 811 0791 Call now
Portugal	+351 300 505 644 Call now
Spain	+34 912 90 60 03 Call now
Switzerland	+41 22 545 37 31 Call now
Tunisair Express Call Center	+216 70 101 300 Call now
Turkey	+90 212 922 32 60 Call now
UAE Airport Office (Dubai)	+971 4 224 5555 Call now
UAE Customer Service	+971 4 223 7776 Call now
UK	+44 20 3056 8998 Call now
Legal
Privacy Inquiries	216708370002510 Call now

Tunisair Customer Service Number, Support Phone & Contact Info

About Tunisair & Customer Service

Tunisair's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)