Question 1

How can I contact Aeroplan customer support?

Accepted Answer

You can contact Aeroplan customer support by calling 1-800-361-5373.

Question 2

What is the policy for cancelling an Aeroplan flight reward?

Accepted Answer

Aeroplan flight rewards can generally be cancelled up to two hours prior to departure. Cancellations made within 24 hours of booking are typically free. After 24 hours, cancellation fees may apply depending on the fare option selected, with flexible fares often having no change or cancellation fees.

Question 3

How can I reset my Aeroplan account password?

Accepted Answer

If you've forgotten your password, you can reset it by selecting "Forgot my password" on the sign-in screen and entering your email or Aeroplan number to receive a reset link.

Question 4

How can I find my Aeroplan number if I've forgotten it?

Accepted Answer

You can find your Aeroplan number online by entering your personal information, and it will be emailed to you.

Question 5

What is the baggage allowance for Aeroplan members?

Accepted Answer

Baggage allowance varies by fare, destination, and loyalty status. Aeroplan Elite Status members and Aeroplan credit card holders often receive complimentary checked bags. For specific details, it's best to check your booking or use the baggage calculator on the Air Canada website.

Question 6

Do Aeroplan points expire?

Accepted Answer

To keep your Aeroplan points active, you need to earn or redeem at least one Aeroplan point within an 18-month period.

Question 7

What is Aeroplan Family Sharing?

Accepted Answer

Aeroplan Family Sharing allows family members to combine their points into a shared balance without transfer fees, enabling them to redeem rewards together.

Question 8

Are there fees for changing an Aeroplan flight reward?

Accepted Answer

Voluntary changes to Aeroplan flight rewards may be subject to a non-refundable fee, depending on the time of the change and the fare option selected. Flexible fares often allow free changes.

Question 9

How can I call Aeroplan customer service from another country?

Accepted Answer

If you need to call Aeroplan from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Accessibility
Accessibility	+1 888 422 2408 Call now
Customer Service
Aeroplan Contact Centre, International	+1 514 395 0300 Call now
Aeroplan Contact Centre, United Kingdom	+44 800 756 3865 Call now
Delayed or Damaged Baggage	+1 888 689 2247 Call now
Medical Assistance Desk - USA and Canada	+1 800 667 4732 Call now
Medical Assistance Desk: Long distance charges apply	+1 514 369 7039 Call now
Shareholder Relations Manager	+1 514 422 6644 Call now
Travel Experts	+1 866 529 2079 Call now
Investors/ Franchising
Investors/ Franchising	+1 514 422 7849 Call now
Sales/ Reservations
Sales/ Reservations	+1 888 247 2262 Call now
Toll-Free Number
Aeroplan Contact Centre, Canada, USA, and the Caribbean	+1 800 361 5373 Call now

Aeroplan Customer Service Number, Support Phone & Contact Info

About Aeroplan & Customer Service

Aeroplan's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)