Question 1

How can I contact Juanda Airport's customer service?

Accepted Answer

You can reach the Juanda Call Center for general inquiries 24 hours a day, 7 days a week, by calling +62312986200. This service provides information regarding flights, airport facilities, and other general assistance.

Question 2

What should I do if I lose an item at Juanda Airport?

Accepted Answer

If you lose an item within the airport premises, you can contact the Lost and Found office at +62318667503. Their office hours are Monday to Sunday, from 9:00 AM to 5:00 PM (UTC+7). If your item was lost on an airplane, it is best to contact your specific airline directly.

Question 3

Which terminal will my flight depart from or arrive at?

Accepted Answer

Juanda Airport operates with two main terminals. Terminal 1 is primarily used for most domestic flights, while Terminal 2 handles all international flights and domestic flights operated by Garuda Indonesia and Indonesia AirAsia. It is advisable to check your ticket or airline information for specific terminal details.

Question 4

Are there medical services available at Juanda Airport?

Accepted Answer

Yes, Juanda International Airport provides medical services for passengers who may require assistance during their time at the airport.

Question 5

Does Juanda Airport offer free Wi-Fi?

Accepted Answer

Yes, free Wi-Fi access is available throughout Juanda International Airport, allowing passengers to stay connected.

Question 6

What are the operating hours of Juanda Airport?

Accepted Answer

Juanda International Airport operates 24 hours a day, 7 days a week, accommodating continuous flight operations. However, specific services, such as the Lost and Found office, have dedicated operating hours from 9:00 AM to 5:00 PM (UTC+7).

Question 7

How can I get to and from Juanda Airport?

Accepted Answer

Various transportation options are available for travel to and from Juanda Airport, including airport shuttles, traditional taxis, and local ride-hailing applications like Grab and Gojek. Designated pickup areas are conveniently located near the terminals.

Question 8

What should I do if my baggage is delayed or damaged?

Accepted Answer

For any issues concerning delayed or damaged checked baggage, you should directly contact your airline or its designated ground handler at Juanda Airport. They will assist you with reporting the issue and provide a reference number for tracking.

Question 9

Is Visa on Arrival available at Juanda International Airport?

Accepted Answer

Yes, Juanda International Airport is one of the official entry points in Indonesia where eligible foreign nationals can obtain a Visa on Arrival, subject to current immigration regulations.

Question 10

How early should I arrive for my flight at Juanda Airport?

Accepted Answer

For domestic flights, it is generally recommended to arrive at least 2 hours before your scheduled departure time. For international flights, it is advisable to arrive 3 hours prior to departure to allow ample time for check-in, security screening, and immigration procedures.

Question 11

How can I call Juanda Airport customer service from another country?

Accepted Answer

If you need to call Juanda Airport from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
Customer Service	+62 31 2986700 Call now
Direct line	+62 31 2986200 Call now
Lost and Found
Lost and Found Office	+62 31 8667503 Call now Monday-Sunday, 09:00 AM - 05:00 PM (UTC+7)

Juanda Airport Customer Service Number, Support Phone & Contact Info

About Juanda Airport & Customer Service

Juanda Airport's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)