Question 1

Can I cancel a Bahamasair flight within 24 hours for a full refund?

Accepted Answer

Yes, for tickets booked directly with Bahamasair at least five days before departure, you can cancel within 24 hours of booking for a full refund with no fees.

Question 2

What is the cancellation fee for Bahamasair flights?

Accepted Answer

A cancellation fee of $50 USD per passenger per ticket applies for cancellations made up to 48 hours prior to scheduled departure. After departure, a no-show fee of $250 USD applies.

Question 3

Are non-refundable tickets eligible for a refund?

Accepted Answer

Generally, non-refundable tickets are not eligible for refunds unless the airline cannot accommodate the passenger, there's an airline-initiated schedule change or flight cancellation, or if canceled within 24 hours of booking (if purchased at least five days before departure).

Question 4

How long does it take to process a refund?

Accepted Answer

Bahamasair will submit credit card refunds to issuers within seven business days of receiving a completed refund request and will refund purchases by cash, check, or other forms of payment within 20 business days.

Question 5

How do I request a refund?

Accepted Answer

To request a refund for a refundable ticket, you can visit Bahamasair's Feedback Form and select "Refund" under the category, providing all necessary information including your ticket number and a brief explanation.

Question 6

What is the carry-on baggage allowance?

Accepted Answer

Passengers are generally permitted one carry-on bag and one personal item. The carry-on bag must not exceed 20 lbs (9.07 kg) in weight and maximum dimensions of 22" x 14" x 9".

Question 7

What is the checked baggage allowance for domestic flights?

Accepted Answer

For most standard domestic and regional flights within the Bahamas, Economy Class passengers are generally allowed one checked bag weighing up to 50 pounds (23 kilograms) and not exceeding 62 linear inches (157 centimeters) in total dimensions.

Question 8

What happens if my checked bag is overweight?

Accepted Answer

If a checked bag exceeds the standard weight limit of 50 pounds (23 kilograms), passengers are usually required to pay an overweight baggage fee. Bags weighing more than 70 lbs (32 kgs) will not be accepted.

Question 9

What happens if Bahamasair cancels my flight?

Accepted Answer

If Bahamasair cancels your flight, they should find you a new flight or offer a full refund. If the cancellation is within their control and prevents you from reaching your destination on the expected arrival day, they will provide reasonable overnight accommodation.

Question 10

How can I contact Customer Relations?

Accepted Answer

Customer Relations can be reached by calling 1-242-702-4159 or by email at customerrelations@bahamasair.com.

Question 11

How can I call Bahamasair customer service from another country?

Accepted Answer

If you need to call Bahamasair from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Baggage
Main Line	+1 242 377 8451 Call now Ext. 2132/2156
Customer Service
Main Line	+1 242 702 4159 Call now
Frequent Flyer Office
Main Line	+1 242 702 4100 Call now Ext. 4114
Group Sales
Alternative Line	+1 242 377 8451 Call now Ext. 2070/2073
Main Line	+1 242 702 0034 Call now
Reservations
Main Line	+1 242 702 4140 Call now Daily 8am-8pm EST
Toll Free (US)	+1 800 222 4262 Call now Daily 8am-8pm EST
Toll Free (Family Islands)
Main Line	+1 242 300 8359 Call now

Bahamasair Customer Service Number, Support Phone & Contact Info

About Bahamasair & Customer Service

Bahamasair's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)