Question 1

How can I contact Air Macau customer service?

Accepted Answer

Air Macau customer service can be reached via their Reservation Center at +853 8396 5555. For general assistance, you can call +853 2886 6868, and for added services inquiries (special assistance, parcels, baggage), the hotline is +853 2886 9778.

Question 2

What is Air Macau's baggage allowance for checked luggage?

Accepted Answer

Air Macau has a piece-based checked baggage policy. For Economy Class, passengers are generally allowed one piece not exceeding 32 kg. Business Class passengers are allowed two pieces, each up to 32 kg, with a combined maximum of 64 kg. Premium Economy allows two pieces, each up to 32 kg, capped at 50 kg in total. Infants are permitted one piece of luggage up to 25 kg. Dimensions for each checked baggage should not exceed 203 centimeters (sum of the length, width, and height).

Question 3

What is Air Macau's carry-on baggage policy?

Accepted Answer

Passengers are permitted one piece of hand baggage weighing no more than 7 kg (15 lbs). The linear dimensions (length + width + height) should not exceed 56 cm x 36 cm x 23 cm (22" x 14" x 9"). In addition, passengers may bring a small personal item such as a briefcase, handbag, or backpack.

Question 4

What is Air Macau's flight cancellation policy?

Accepted Answer

Air Macau allows passengers to cancel a flight within 24 hours of purchase for a full refund, provided the reservation was made at least seven days before the departure date. Cancellation rules and fees vary by fare type, route, and booking class after the 24-hour window, with fees potentially ranging from $100 to $500. Promotional or discounted Economy fares are often non-refundable.

Question 5

How can I get a refund from Air Macau?

Accepted Answer

Refund eligibility and amounts depend on the fare rules of the ticket. Refundable tickets will receive the balance after deducting applicable cancellation and service fees. Non-refundable tickets may only be eligible for a refund of unused airport taxes and government charges. Refunds are typically processed within 7 to 10 business days to the original form of payment. In cases of flight cancellation or significant schedule changes by Air Macau, passengers may be eligible for a full refund.

Question 6

When can I check-in online for an Air Macau flight?

Accepted Answer

Online check-in for Air Macau flights is generally available from 48 hours up to 2 hours before the scheduled departure time. For some flights, it may close 60 minutes before domestic flights and 90 minutes before international flights.

Question 7

What are the check-in deadlines at the airport for Air Macau flights?

Accepted Answer

Passengers should check in at the airport two hours before flight departure. The airport check-in counter typically closes 40 minutes before the scheduled departure time, though specific airports like Beijing (60 minutes), Pudong (50 minutes), Hangzhou Xiaoshan (45 minutes), and Chongqing Jiangbei (45 minutes) may have different closing times.

Question 8

Does Air Macau offer special assistance for passengers?

Accepted Answer

Yes, Air Macau provides special assistance for passengers who require extra support, such as pregnant women, wheelchair passengers, unaccompanied minors, or passengers traveling with infants. These passengers are usually advised to check in at staffed counters (e.g., Zone C at Macau International Airport) to ensure proper arrangements.

Question 9

What is Air Macau's frequent flyer program?

Accepted Answer

Air Macau operates a frequent flyer program called Phoenix Miles, which rewards regular passengers. Members can earn and redeem mileages on eligible flights.

Question 10

Can I change my Air Macau flight booking?

Accepted Answer

Changes to flight bookings may be possible, but fare rules apply, and changes might incur fare differences and administrative fees. Some tickets, especially discounted ones, may have limited or no change options. Air Macau has offered free rescheduling in certain circumstances, such as during specific periods of flight disruptions.

Question 11

How can I call Air Macau customer service from another country?

Accepted Answer

If you need to call Air Macau from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Reservation Center
Customer Support	+853 8396 5555 Call now Daily 8am-8pm MST

Air Macau Customer Service Number, Support Phone & Contact Info

About Air Macau & Customer Service

Air Macau's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)