Question 1

How can I contact Mesa Airlines customer service?

Accepted Answer

Mesa Airlines operates flights on behalf of United Airlines (as United Express) and previously American Airlines (as American Eagle). For customer service related to your flight, it is generally recommended to contact the customer service of the operating partner (United Airlines or American Airlines) directly, as they handle ticketing and passenger services. Mesa Airlines also has a corporate contact number for general inquiries.

Question 2

What is Mesa Airlines' cancellation policy?

Accepted Answer

Mesa Airlines' cancellation policy typically allows for a full refund if a booking is canceled within 24 hours of purchase. If Mesa Airlines cancels a flight, passengers are entitled to an alternate flight or a full refund. For cancellations made outside the 24-hour window or closer to departure, cancellation fees may apply, and refunds are generally only provided for refundable tickets and unused portions.

Question 3

How do I request a refund for a Mesa Airlines flight?

Accepted Answer

Refund eligibility for a Mesa Airlines flight depends on the fare type purchased and the timing of the cancellation. Full refunds are usually provided for cancellations made within 24 hours of booking. If Mesa Airlines initiates a flight cancellation, passengers are eligible for a refund. Refunds for eligible tickets are processed for unused portions and credited back to the original payment method.

Question 4

What is Mesa Airlines' baggage policy for carry-on and checked luggage?

Accepted Answer

Mesa Airlines' baggage policies, including allowances for carry-on and checked luggage, are determined by the ticket fare and the operating partner (United Express or American Eagle). Typically, passengers are allowed one carry-on bag and one personal item. Carry-on bags must adhere to specific dimensions (e.g., 22 cm x 35 cm x 56 cm) and weight limits. Checked baggage allowance also varies by ticket, with overall dimensions usually not exceeding 158 cm (length + width + height).

Question 5

How and when can I check in for a Mesa Airlines flight?

Accepted Answer

Online check-in for Mesa Airlines flights typically opens 24 to 48 hours before the scheduled departure and closes 2 hours prior to the flight. Passengers can check in online via the official website or mobile app of the operating partner (United Airlines or American Airlines), select their seats, and obtain a digital boarding pass. Airport check-in counters are also available, and it is generally recommended to arrive at least 2 hours before domestic flights and 3 hours before international flights.

Question 6

What is Mesa Airlines' policy for unaccompanied minors?

Accepted Answer

Mesa Airlines, as a regional operator, follows the unaccompanied minor policies of its partner airlines, United Airlines and American Airlines. Generally, children aged 5 to 14 are required to travel as unaccompanied minors when not accompanied by an adult aged 15 or older. Specific rules regarding age restrictions, permissible flight types (e.g., non-stop vs. connecting), and applicable fees vary by the partner airline.

Question 7

Can I travel with pets on Mesa Airlines flights?

Accepted Answer

Small pets, such as dogs, cats, and rabbits, may be permitted to travel in the aircraft cabin on Mesa Airlines flights, provided they are in an approved carrier that fits under the seat in front of you. A fee, typically around $150 each way, applies for in-cabin pets. Pets are generally not accepted as checked baggage or cargo, with the exception of service animals. Specific policies, including carrier dimensions and age requirements for young animals, are subject to the rules of the operating partner airline.

Question 8

What should I do if my baggage is lost or delayed on a Mesa Airlines flight?

Accepted Answer

If your baggage is lost or delayed after a Mesa Airlines flight, you should contact the operating airline (United Airlines or American Airlines) directly, as Mesa Airlines operates on their behalf. It is highly recommended to place identification both inside and outside all checked baggage to facilitate its return.

Question 9

How can I provide feedback or file a complaint about Mesa Airlines service?

Accepted Answer

Mesa Airlines has a customer service representative dedicated to handling passenger complaints, aiming to acknowledge them within 30 days and provide a response within 60 days. For specific flight-related feedback or complaints, it is often advisable to refer to the customer service plan of the codeshare partner (United Airlines or American Airlines) with whom your ticket was booked. Additionally, complaints about airline service can be registered with the U.S. Department of Transportation's Aviation Consumer Protection Division (ACPD).

Question 10

How can I call Mesa Airlines customer service from another country?

Accepted Answer

If you need to call Mesa Airlines from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
American Airlines Reservations (operated by Mesa Airlines)
Reservations	+1 800 433 7300 Call now
Customer Service
Customer Service	+1 281 821 3256 Call now +1 602 685 4000 Call now +1 800 223 5436 Call now +1 800 228 2744 Call now +1 800 543 1586 Call now
Toll-Free Number
Toll-Free Number	+1 800 335 2247 Call now
UK Reservations
Reservations	+44 20 7660 8190 Call now
United Airlines Reservations (operated by Mesa Airlines)
Reservations	+1 800 864 8331 Call now

Mesa Airlines Customer Service Number, Support Phone & Contact Info

About Mesa Airlines & Customer Service

Mesa Airlines's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)