Question 1

How can I contact Thai Airways customer service from outside Thailand?

Accepted Answer

Thai Airways operates a Global Call Center (GCC) available 24/7 for international travelers. You can find specific telephone numbers for various countries on the official Thai Airways website under the 'Contact Us' or 'Worldwide Offices' sections. For example, the USA number is +1 815 745 5510, and the UK number is +44 1603 804371.

Question 2

What is Thai Airways' flight cancellation policy?

Accepted Answer

Thai Airways generally allows free cancellation within 24 hours of booking, provided the reservation was made at least seven days before the scheduled departure. After this 24-hour window, cancellation fees may apply, varying based on the ticket type and fare rules. Economy Saver tickets, for instance, may have restrictions or higher fees. If Thai Airways cancels your flight, you are typically entitled to a full refund, rebooking, or a travel voucher.

Question 3

How do I request a refund for my Thai Airways ticket?

Accepted Answer

Refunds can be requested by contacting any Thai Airways city ticketing office or through the Global Call Center. For tickets purchased online, you may need to complete a refund request form on the official website. Refunds are usually credited back to the original form of payment, and processing times can vary, especially for debit card payments. Note that a refund fee may be applied depending on the fare rules.

Question 4

Where can I find information about baggage allowance for Thai Airways flights?

Accepted Answer

Detailed information regarding baggage allowance, including checked baggage, carry-on baggage, and any restrictions or fees for excess baggage, can be found on the official Thai Airways website. Navigate to the 'Baggage' section or the 'Help Center/FAQ' for the most up-to-date policies.

Question 5

How can I manage my flight booking online?

Accepted Answer

You can manage your booking by visiting the 'Manage Booking' tab on the Thai Airways official website. You will typically need to enter your booking reference number and surname to access your reservation. This section allows you to view your itinerary, make changes (subject to fare rules), select seats, and check in online.

Question 6

How do I change my flight date or time with Thai Airways?

Accepted Answer

To change your flight date or time, you should contact Thai Airways directly through their Global Call Center or a local office. Be prepared to provide your booking reference number and ticket details. Changes are subject to the specific fare rules of your ticket, and fees or fare differences may apply. It is advisable to make changes as early as possible.

Question 7

What is Royal Orchid Plus and how do I contact them?

Accepted Answer

Royal Orchid Plus (ROP) is the loyalty program of Thai Airways, allowing members to earn and redeem miles for flights, upgrades, hotel stays, and other benefits. You can contact Royal Orchid Plus for program inquiries, member information, or to make award reservations by calling the main Thai Airways contact number (+6623561111) or by emailing ropsvc@thaiairways.com. Further details are available on the Royal Orchid Plus section of the Thai Airways website.

Question 8

Can I select my seat in advance, and are there fees for seat selection?

Accepted Answer

Yes, you can often select your seat in advance. For certain 'Preferred Seats' in the economy cabin or First Class Zoning, a fee may apply. These can be purchased online via the Thai Airways website, through the mobile app, or by contacting the THAI Customer Contact Center up to 48 hours before departure. Standard seat assignments may be available for free depending on your fare type and time of check-in.

Question 9

What should I do if there is a misspelling in my name on the ticket?

Accepted Answer

It is crucial to correct any misspelling in your name immediately, as it must match your passport or identification. Contact the Thai Airways office where your ticket was issued, or if purchased directly from Thai Airways or their website, reach out to customer service. Minor corrections might be free, while significant changes could incur a fee.

Question 10

How can I call Thai Airways customer service from another country?

Accepted Answer

If you need to call Thai Airways from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
Customer Service	+66 2 288 7000 Call now +66 2 545 3691 Call now
Direct line	+66 2 356 1111 Call now
Global Call Center (Australia)
Reservations & Support	+61 2 8357 1660 Call now 24/7
Global Call Center (Canada)
Reservations & Support	+1 647 492 4490 Call now 24/7
Global Call Center (Germany)
Reservations & Support	+49 69 71047413 Call now 24/7
Global Call Center (India)
Bookings / Reservations (Toll-Free)	0008003201542 Call now 24/7
Global Call Center (Japan)
Reservations & Support	+81 50 1720 2692 Call now 24/7
Global Call Center (Singapore)
Reservations & Support	+65 6351 0992 Call now 24/7
Global Call Center (UK)
Reservations & Support	+44 1603 804371 Call now 24/7
Global Call Center (USA)
Reservations & Support	+1 815 745 5510 Call now 24/7

Thai Airways Customer Service Number, Support Phone & Contact Info

About Thai Airways & Customer Service

Thai Airways's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)