Question 1

How can I contact Flyadeal customer service?

Accepted Answer

Flyadeal customer service can be reached within the Kingdom of Saudi Arabia by calling 920000212. For callers outside Saudi Arabia, the international contact number is +966126346100. Their customer service team is available daily from 08:00 to 22:00 KSA time.

Question 2

What is Flyadeal's online check-in window?

Accepted Answer

For 'Fly' and 'Fly+' fare types, online check-in opens 48 hours before the scheduled departure time and closes 75 minutes prior to departure. For 'FlyMax' fares, online check-in is available from 10 days before departure and also closes 75 minutes before the scheduled departure time.

Question 3

What is the carry-on baggage allowance for Flyadeal flights?

Accepted Answer

Every passenger is generally permitted one piece of cabin baggage free of charge. This item must not exceed 7kg in weight and should fit within the dimensions of 55 x 35 x 25 cm. In addition, travelers are typically allowed one smaller personal item, such as a laptop bag or a handbag, which must be small enough to fit under the seat in front of them.

Question 4

What are Flyadeal's checked baggage policies?

Accepted Answer

Checked baggage allowance varies depending on the fare type purchased. The 'fly' fare typically does not include any complimentary checked baggage, requiring passengers to purchase this allowance separately. The 'fly+' fare usually includes one checked bag with a maximum weight of 25kg. It is highly recommended to pre-purchase any additional baggage weight online through the Flyadeal website or mobile app, as it is significantly cheaper than paying at the airport.

Question 5

Are Flyadeal tickets refundable?

Accepted Answer

Flyadeal fares are generally non-refundable for voluntary cancellations. However, in exceptional circumstances, such as a bereavement or a major illness of an immediate family member, the airline may consider a refund request. Such requests require appropriate supporting documentation to be submitted through their online form.

Question 6

How can I change or cancel my Flyadeal booking?

Accepted Answer

Changes and cancellations to bookings are subject to the specific fare conditions of your ticket and may incur applicable fees. Procedures for modifying or canceling a flight must be completed through Flyadeal's official website via the 'Manage My Booking' section or by contacting their customer service channels. For 'FlyMax' bookings, you may be able to cancel your flights and retain the amount as credit in a Flyadeal wallet for three months, provided the cancellation is made up to 7 days before the departure time.

Question 7

What is the 'Cancel For Any Reason' (CFAR) service?

Accepted Answer

The 'Cancel For Any Reason' (CFAR) service offered by Flyadeal provides passengers with the flexibility to cancel their booking without needing to provide a reason, up to 24 hours before the scheduled departure time. This service must be selected and purchased during the initial booking process and cannot be added later. The CFAR fee itself is non-refundable, but the refund percentage for the flight's purchase cost (including base fare and taxes) will be clearly displayed at the time of purchase.

Question 8

What happens if Flyadeal cancels my flight?

Accepted Answer

If Flyadeal cancels your flight and no alternative flight is offered, or if the alternative flight is scheduled more than 6 hours after your original departure time, your booking will be canceled. The full amount paid (minus any services already consumed) will be held as credit, valid for one year from the date of issuance. Alternatively, you may request a refund by completing the online form provided by the airline.

Question 9

What items are prohibited in cabin baggage on Flyadeal flights?

Accepted Answer

Flyadeal strictly prohibits certain items in cabin baggage, including sharp objects, flammable materials, liquids exceeding 100 ml, and any type of weapons. Additionally, spare batteries, power banks, and lithium batteries for electronic devices must be carried exclusively in cabin baggage and are not permitted in checked luggage due to safety regulations.

Question 10

How can I call Flyadeal customer service from another country?

Accepted Answer

If you need to call Flyadeal from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
International	+966 12 634 6100 Call now
Direct line	+966 9200 00212 Call now
Sales/ Reservations
Sales Office in Cairo, Egypt	+20 2 33375446 Call now +20 15 01287575 Call now

Flyadeal Customer Service Number, Support Phone & Contact Info

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