Question 1

How can I contact Israir Airlines customer service when calling from abroad?

Accepted Answer

For general customer service inquiries, you can reach Israir Airlines by dialing +9721700700186. For WhatsApp support, the number is +97237955777. These numbers should be dialed with the international country code for Israel.

Question 2

What is Israir Airlines' policy for carry-on baggage?

Accepted Answer

Passengers are generally permitted one small personal item (maximum 40x30x20 cm) free of charge, which must fit under the seat in front. A larger carry-on bag (trolley or large backpack, maximum 25x45x55 cm and up to 10 kg) is typically not included in the ticket price and may require an additional fee. Due to limited cabin space, even paid carry-on luggage might be moved to the aircraft's hold if the cabin quota is reached.

Question 3

What is Israir Airlines' policy for checked baggage?

Accepted Answer

Checked baggage allowances vary by ticket type and destination. For domestic flights, typically 15kg per passenger is allowed, while European routes may allow up to 20kg. Checked baggage is often not included in 'Lite' or budget fares and must be purchased as an add-on. It is generally cheaper to purchase extra baggage allowance online in advance rather than at the airport.

Question 4

What should I do if my baggage is lost or damaged on an Israir flight?

Accepted Answer

Any loss or damage to baggage must be reported immediately upon arrival at the airport to an Israir representative or the lost and found department before leaving the airport, and an appropriate form must be filled out. For passengers calling from abroad to report lost baggage, you can contact the lost and found department of Laufer Group at +97239754072 for updates.

Question 5

What is Israir Airlines' flight cancellation policy and are there fees?

Accepted Answer

Cancellation fees vary depending on the time before the outbound flight. For instance, cancellations made up to 21 business days before the flight may incur a 35% fee, while cancellations within 24 hours of the flight may result in a 100% fee (excluding airport taxes). For domestic flights, different fees apply, such as NIS 60 per passenger for cancellations up to five hours before the flight.

Question 6

Am I eligible for compensation if my Israir flight is delayed or cancelled?

Accepted Answer

If your Israir flight is cancelled less than 14 days before departure, you may be eligible for compensation of up to €600, a ticket refund, or both, depending on the circumstances and if Israir is at fault. Compensation may also be available for delays exceeding three hours. However, compensation is not typically provided if the cancellation or delay is due to extraordinary circumstances outside the airline's control, such as severe weather or air traffic control strikes.

Question 7

What happens if I miss my Israir flight (no-show)?

Accepted Answer

If you miss your Israir flight without prior notice, it usually results in the full loss of the fare. Refunds are generally not given for missed flights. It is advisable to contact the airline as soon as possible to explore any potential rebooking options, though additional fees may apply.

Question 8

Does Israir Airlines offer online check-in?

Accepted Answer

Yes, Israir Airlines offers online check-in services in addition to airport check-in. This allows passengers to check in for their flight conveniently through the airline's website.

Question 9

Are there any restrictions on liquids in carry-on baggage on Israir flights?

Accepted Answer

Yes, Israir adheres to international aviation security regulations for liquids in carry-on bags. Liquids, gels, and aerosols must be in containers of 100 ml (3.4 oz) or less. All these items must be packed together in a single, transparent, re-sealable plastic bag with a total capacity not exceeding 1 liter. Each passenger is allowed one such plastic bag. Medications and special food (like baby food) may be carried outside the bag but must be presented at security.

Question 10

Does Israir Airlines offer in-flight entertainment or Wi-Fi?

Accepted Answer

Israir Airlines does not currently provide in-flight entertainment or Wi-Fi services on its flights. Passengers are advised to download any entertainment in advance for offline use during the flight.

Question 11

How can I call Israir Airlines customer service from another country?

Accepted Answer

If you need to call Israir Airlines from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Accessibility
WhatsApp	+972 73 394 4238 Call now
Customer Service
Direct line	+972 1 700 700 186 Call now
WhatsApp	+972 3 795 5777 Call now
Lost and Found
Lost Baggage (from abroad)	+972 3 975 4072 Call now
Sales/ Reservations
Sales/ Reservations	+972 3 795 7000 Call now

Israir Airlines Customer Service Number, Support Phone & Contact Info

About Israir Airlines & Customer Service

Israir Airlines's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)