Question 1

How can I check in for my Aircalin flight?

Accepted Answer

You can check in online between 30 hours and 1 hour before your flight's departure. This service is available for flights operated by Aircalin and specific connecting flights. You will need your reservation number and passenger name. Alternatively, you can check in at the airport on the day of departure.

Question 2

How do I manage my booking online?

Accepted Answer

You can manage your booking online by entering your last name and booking number on the 'Manage my booking' page. This allows you to change or add personal information, add services like extra baggage or seat selection, and modify travel dates if your ticket conditions permit.

Question 3

How do I request a refund for a cancelled flight or unused ticket?

Accepted Answer

First, contact Aircalin to cancel your booking. Then, fill out the dedicated refund request form available on their website. Refund eligibility is subject to the fare conditions of your purchased ticket. If you bought your ticket through a travel agency, you must contact them directly for refunds.

Question 4

What should I do if my baggage is delayed or missing?

Accepted Answer

If your baggage is delayed, report it to Aircalin staff at the airport before leaving the arrivals area to create a report and initiate a search. If you've left the airport, complete the online baggage incident form within 48 hours for missing baggage or 7 days for delayed baggage. Aircalin will contact you once your baggage is located.

Question 5

What should I do if my baggage is damaged?

Accepted Answer

If your baggage is damaged, report the incident to the Aircalin Baggage Service at La Tontouta Airport. If you have already left the airport, you have 7 days from receiving your baggage to declare the incident by writing to Aircalin Customer Service in Noumea, providing necessary documentation like photos and invoices.

Question 6

Can I choose my seat when booking my ticket on aircalin.com?

Accepted Answer

Yes, you can choose your seat when booking your ticket on aircalin.com, but only for the legs of your trip that are operated by Aircalin. For flights operated by partner airlines, you will need to contact those airlines directly.

Question 7

How do I book a ticket for an unaccompanied minor (UM)?

Accepted Answer

Children aged 5 to 11 can travel unaccompanied and will be looked after by Aircalin free of charge. For children aged 12 to 17, unaccompanied travel with Aircalin assistance is available for a fee. To book a flight for an unaccompanied minor, you must contact Aircalin directly.

Question 8

What is Aircalin's checked baggage allowance policy?

Accepted Answer

Aircalin generally applies a 'Piece Concept' for checked baggage, with allowances indicated on your e-ticket (e.g., 1PC or 2PC). Economy Class passengers typically receive one 23kg bag, while Premium Economy and Business Hibiscus Class passengers may receive two 23kg bags. Specific allowances can vary by route and fare class, so always refer to your e-ticket for precise details.

Question 9

How can I change my flight online?

Accepted Answer

You can modify your booking via the 'Manage my booking' page on the Aircalin website. Changes are possible if your ticket's fare conditions allow it (with or without a fee). If online changes are not possible, you should contact Aircalin's sales team.

Question 10

What are my options if my Aircalin flight is cancelled?

Accepted Answer

If your flight is cancelled, you should inform Aircalin of your intention to postpone or cancel your trip by completing the form on their website. If you wish to be rebooked, you will be contacted when new flights become available. For cancellations, refer to the commercial measures in place, and if your ticket is from another airline, contact your original point of sale.

Question 11

How can I call Aircalin customer service from another country?

Accepted Answer

If you need to call Aircalin from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Australia Reservations
Reservations	+61 2 9264 4866 Call now Monday to Friday - 9am to 5pm (AEST); Closed on weekends and Public Holidays
Reservations (Toll-Free)	1300655737 Call now Monday to Friday - 9am to 5pm (AEST); Closed on weekends and Public Holidays
China - Beijing Reservations
Toll-Free	4008138183 Call now
Customer Service
Head Office	+687 26 55 00 Call now
US Toll-Free	+1 800 380 6541 Call now
Flying Blue
Loyalty Program Support	+687 41 48 49 Call now
France Reservations
Reservations	0178090809 Call now Monday to Friday from 9am to 1pm and from 2pm to 5pm (working days only)
Futuna Reservations
Reservations	+681 72 32 04 Call now
New Zealand Reservations
Toll Free (from anywhere in New Zealand)	0508247225 Call now Monday to Friday - 10am to 6pm (NZDT); Closed on weekends and Public Holidays
Tontouta Airport Baggage Service Desk
Baggage Service	+687 92 00 62 Call now Monday to Sunday, from 9:00 am to 12:00 pm and from 1:00 pm to 4:00 pm
Wallis Reservations
Reservations	+681 72 00 00 Call now

Aircalin Customer Service Number, Support Phone & Contact Info

About Aircalin & Customer Service

Aircalin's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)