Question 1

How can I contact Zagreb Airport customer service?

Accepted Answer

For general airport information, you can call the Airport Information desk at +385 1 4562 170. For general inquiries via email, you can use informacije@mzlz-zagreb-airport.hr.

Question 2

What should I do if I lost an item within the Zagreb Airport terminal building?

Accepted Answer

If you lost personal belongings within the passenger terminal building, you should report to the Lost Property Office. It is located on the second floor, Landside Departures, and operates daily from 8:00 AM to 6:00 PM. You can check for information on lost items by calling +385 1 4562 170 or emailing Infodesk@zag.aero.

Question 3

What should I do if my checked baggage is lost or damaged?

Accepted Answer

If your checked baggage is lost or damaged, you should report it without delay to the Lost & Found Office, which is handled by Havas-zemaljske usluge d.o.o. You can contact them via email at zagll@havas.net (working hours: 8:00 AM - 8:00 PM) or by calling +385 1 4562 229.

Question 4

How early should I arrive at Zagreb Airport for my flight?

Accepted Answer

It is recommended to arrive at least 2 to 2.5 hours before departure for international flights and 1.5 hours for domestic flights. During peak tourist seasons or holidays, it is advisable to allow extra time. Online check-in is also recommended to avoid queues.

Question 5

Is there free Wi-Fi available at Zagreb Airport?

Accepted Answer

Yes, free Wi-Fi is available throughout the Zagreb Airport terminal. You can connect to the 'Zagreb_Airport_Free' network and follow the instructions to access it.

Question 6

What are the transportation options to and from Zagreb Airport?

Accepted Answer

Several transportation options are available. The Pleso Prijevoz shuttle bus offers regular service between the airport and the Zagreb Central Bus Terminal, with a journey time of approximately 35-40 minutes. The ZET city bus line 290 also connects the airport to Kvaternik Square. Taxis, ride-hailing services (like Uber/Bolt), and various car rental companies are also available at the airport.

Question 7

Can I get a VAT refund at Zagreb Airport?

Accepted Answer

While you can claim a VAT refund, there is no cash refund service counter at Zagreb Airport. You must get your tax-free form stamped by customs and then send it by post for a credit card refund, which can take up to three months. To be eligible, you need a receipt for a minimum amount (at least 100 EUR) from a 'tax free' establishment, your passport, and the filled-out PDV-P Form or Tax Free Form, and you must show the purchased goods at customs when exiting the country.

Question 8

What are the operating hours of Zagreb Airport?

Accepted Answer

Zagreb Airport operates 24 hours a day, seven days a week.

Question 9

Are there facilities for passengers with reduced mobility or special needs?

Accepted Answer

Zagreb Airport provides facilities for passengers with reduced mobility or special needs. It is recommended to inform your airline at the time of booking if you require any specific assistance at the airport to ensure arrangements can be made.

Question 10

How can I call Zagreb Airport customer service from another country?

Accepted Answer

If you need to call Zagreb Airport from another country, you can use a service like CallTuv to place the call from your browser without a SIM, subscriptions, or hidden fees.

Phone Line	Phone
Customer Service
Customer Service	+385 1 4562 222 Call now
Direct line	+385 1 4562 170 Call now
Lost & Found Office (Baggage)
Lost Baggage	+385 1 4562 229 Call now Daily 8:00 AM - 8:00 PM (local time)

Zagreb Airport Customer Service Number, Support Phone & Contact Info

About Zagreb Airport & Customer Service

Zagreb Airport's Customer Service Phone Numbers

Frequently Asked Questions (FAQ)